Customer reviews from sharkninja.com
Ninja - FrostVault Go 24-Can Soft Cooler with Dry Zone - Lakeshore Blue
Average customer rating
4.5
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
34
4 Stars
1
3 Stars
2
2 Stars
0
1 Star
4
38%of customers recommend this product.
(
3 out of
8)
Customer Reviews for Ninja - FrostVault Go 24-Can Soft Cooler with Dry Zone - Lakeshore Blue
Customer Rating
5
Get It
on July 17, 2026
Posted by: Drew5379
from Arkansas
Gender:Male
Simply amazing. Works just as good as the hard coolers, keeps ice and the Frost Vault is genius.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Nicely made but not large enough
on July 11, 2026
Posted by: S.R.H.
Gender:Male
Very nicely made but small capacity did not work for me. I thought about the 36 can model but it is a little pricey for me now so I'll wait until the price drops
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 16, 2026
Hi there,
Thank you for sharing your feedback. We're glad to hear that the FrostVault Backpack Cooler is well made, though we're sorry to learn that the capacity didn't quite meet your needs. If you'd like more information about our cooler lineup or need help comparing models, our team would be happy to assist:
https://support.sharkninja.com/contact-us
Warmly,
Ninja Kitchen
Thank you for sharing your feedback. We're glad to hear that the FrostVault Backpack Cooler is well made, though we're sorry to learn that the capacity didn't quite meet your needs. If you'd like more information about our cooler lineup or need help comparing models, our team would be happy to assist:
https://support.sharkninja.com/contact-us
Warmly,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
on June 13, 2026
Posted by: Andy78
I received it in good timing but as soon as I used it I took it to a cookout and the ice melted it right away…the drinks I had in did not stay cold at all!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 15, 2026
Hi Andy,
Thanks for sharing your experience with the FrostVault Go. We’re sorry to hear your ice melted quickly and your drinks didn’t stay cold at your cookout.
That’s not what we expect from it, and we’d really like to help troubleshoot what may have happened and look into this further with you. Please reach out to us here so we can assist:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Thanks for sharing your experience with the FrostVault Go. We’re sorry to hear your ice melted quickly and your drinks didn’t stay cold at your cookout.
That’s not what we expect from it, and we’d really like to help troubleshoot what may have happened and look into this further with you. Please reach out to us here so we can assist:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features, great color (purple!)
on May 27, 2026
Posted by: Bexy
from Seattle, WA
Very well made, but smaller than I thought it would be. It will be great for a 2-3 day camping trip, but for longer ones I will need a bigger cooler. It is deeper than it is wide, so it really is best for cans and snack, as opposed to a tray of cheese or something. It is very high quality and does have effective, thick walls. The dry compartment at the bottom is very handy. I will use it for sure, but I am thinking about upgrading to the 36 can one.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
I even used zipper lube
on May 8, 2026
Posted by: Shaq
from North Carolina
Gender:Male
Bought this cooler and used it 2 times and the zipper quit staying zipped.Tried to contact them about a solution and had to I jump through so many hoops just to get unanswered from a person. They asked for the model number, serial number ,exact date of purchase and where i bought it. Im sure I got it from the website but couldn't prove it or exact date of purchase. Sent a picture of the broken zipper and they refused to do anything about there faulty design.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Sharkninja, May 12, 2026
Hi Shaq,
Thank you for taking the time to share these details with us. We regret hearing about your experience. That’s not the level of quality or support we aim to provide. It’s clear how frustrating this has been, dealing with a zipper issue so early on and then going through multiple steps without getting a resolution that felt fair. To ensure this is properly reviewed and given further attention, please reach out to our support team directly here:
https://support.sharkninja.com/contact-us
Kind Regards,
Ninja Kitchen
Thank you for taking the time to share these details with us. We regret hearing about your experience. That’s not the level of quality or support we aim to provide. It’s clear how frustrating this has been, dealing with a zipper issue so early on and then going through multiple steps without getting a resolution that felt fair. To ensure this is properly reviewed and given further attention, please reach out to our support team directly here:
https://support.sharkninja.com/contact-us
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
4
Somewhat good cooler
on May 5, 2026
Posted by: Amos74
from Morgantown, WV
Gender:Female
This cooler is good , but not perfect or ideal in a sense.It does keep the bottom compartment cold without getting the food wet. There needs to be a better way for the top though. Having to tip the cooler up and over to empty the water from the melted ice is difficult . There should be a removable container or something that would be more convenient or easier.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not worth it
on April 24, 2026
Posted by: Dee44
from New mexico
Gender:Male
Zipper already broke only had 3 months. Not good with all the dust.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 24, 2026
Hi there,
Thank you for taking the time to leave a review.
Your experience hasn’t reflected the high standard of service we aim to provide, and we’re really sorry to hear that the zipper has already broken after just three months of use. This isn’t the level of durability we want our customers to experience, and we can certainly appreciate your frustration. We’d like the opportunity to learn more about what happened and help where possible. Please reach out to us using the link below so our team can review this with you and provide further assistance.
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
Your experience hasn’t reflected the high standard of service we aim to provide, and we’re really sorry to hear that the zipper has already broken after just three months of use. This isn’t the level of durability we want our customers to experience, and we can certainly appreciate your frustration. We’d like the opportunity to learn more about what happened and help where possible. Please reach out to us using the link below so our team can review this with you and provide further assistance.
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Fantastic!
on September 28, 2025
Posted by: Kathy S
Yes, this a must have....perfect size and weight. So easy to take to the beach and it doubles as a table when closed for your drinks. I have had some crazy expensive cooler, but this one is the bomb!
Written by a customer while visiting sharkninja.com