I bought this little under a month ago, I love the design and the product but a little disappointing that the ice actually melts pretty quickly and turns to water. It does not stay frozen for more than a day or 2 at most, but it does keep the cooler cold still.A little disappointed in the ice retention
Response from sharkninja.comBy SharkNinja, July 1, 2025
Hello, Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the ice retention of your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
I am obsessed with this cooler. The dry shelf is GENIUS and it works so well. We took this camping and never had to refill ice over 4 days. 4!!! The pull lever is super sturdy and high quality as are the wheels. The whole thing feels beautifully designed and not cheap. And I think all of us start with the cheap beer cooler that can't seal and can't hold more than a case of beer cans. This cooler is the Michael Jordan of coolers. I would buy another in a second. Also I love the huge size but it definitely was heavy once full so be sure to take that into account when thinking about which size to nab up.
We bought this 2 weeks ago and we are so glad we did. We put ice in it to test out. 5 days later still had ice and drawer was reading 37-40 degrees. It was in back of truck the entire time so full sun.
I bought this a week ago and we put ice in it to test it. We filled up with ice left in back of truck in full sun and ice lasted 5 days and the drawer stayed between 37-40 degrees.