Customer reviews from sharkninja.com
Ninja - Outdoor FrostVault Go 24-Can Soft Cooler with Cold Dry Zone - Charcoal Gray
Average customer rating
4.5
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
33
4 Stars
1
3 Stars
2
2 Stars
0
1 Star
4
29%of customers recommend this product.
(
2 out of
7)
Customer Reviews for Ninja - Outdoor FrostVault Go 24-Can Soft Cooler with Cold Dry Zone - Charcoal Gray
Customer Rating
1
Overpriced I have a hard NINJA. THIS JUST DON’t
on June 14, 2025
Posted by: BNGG
from Cary NC
Gender:Male
Completely unimpressed…I filled it half way with ice after a use or two. Left it sitting inside with nothing but ice. 6 hours later I had nothing but water
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 16, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Ninja Cooler On The Go
on July 16, 2025
Posted by: KentKathy2025
Purchased this cooler for a cross country road trip. It does NOT disappoint ! Fits perfectly in the middle of the back seat for easy access to both compartments.
9 hours day one and the ice in the beverage compartment is still in cubes. The fruit, cheese, and fruit dip are still cold in the food storage section and most important are dry!
One of the best entertainment accessories we have purchased.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Golf Course Survival Kit
on July 26, 2025
Posted by: SBB86
Bought this for my golf cart. It fits in the bag well next to my clubs. I live where it is very humid, and I am a humidity wimp. This cooler does all the things I need it to do on the golf course and it is my survival kit. Cold towels, electrolyte drinks and ice in the main compartment, lunch/snack items in the Dry Zone. I recommend it highly. I own a number of Shark/Ninja products and have never been disappointed.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect size for travel, yet holds a lot.
on September 2, 2025
Posted by: Jamie
I bought this months ago for my husbands birthday. He absolutely loved it and the pocket cooler in front keeps your food from getting damp and the beverages stay nice and cold. Great product.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not worth it
on April 24, 2026
Posted by: Dee44
from New mexico
Gender:Male
Zipper already broke only had 3 months. Not good with all the dust.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 24, 2026
Hi there,
Thank you for taking the time to leave a review.
Your experience hasn’t reflected the high standard of service we aim to provide, and we’re really sorry to hear that the zipper has already broken after just three months of use. This isn’t the level of durability we want our customers to experience, and we can certainly appreciate your frustration. We’d like the opportunity to learn more about what happened and help where possible. Please reach out to us using the link below so our team can review this with you and provide further assistance.
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
Your experience hasn’t reflected the high standard of service we aim to provide, and we’re really sorry to hear that the zipper has already broken after just three months of use. This isn’t the level of durability we want our customers to experience, and we can certainly appreciate your frustration. We’d like the opportunity to learn more about what happened and help where possible. Please reach out to us using the link below so our team can review this with you and provide further assistance.
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
I even used zipper lube
on May 8, 2026
Posted by: Shaq
from North Carolina
Gender:Male
Bought this cooler and used it 2 times and the zipper quit staying zipped.Tried to contact them about a solution and had to I jump through so many hoops just to get unanswered from a person. They asked for the model number, serial number ,exact date of purchase and where i bought it. Im sure I got it from the website but couldn't prove it or exact date of purchase. Sent a picture of the broken zipper and they refused to do anything about there faulty design.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Sharkninja, May 12, 2026
Hi Shaq,
Thank you for taking the time to share these details with us. We regret hearing about your experience. That’s not the level of quality or support we aim to provide. It’s clear how frustrating this has been, dealing with a zipper issue so early on and then going through multiple steps without getting a resolution that felt fair. To ensure this is properly reviewed and given further attention, please reach out to our support team directly here:
https://support.sharkninja.com/contact-us
Kind Regards,
Ninja Kitchen
Thank you for taking the time to share these details with us. We regret hearing about your experience. That’s not the level of quality or support we aim to provide. It’s clear how frustrating this has been, dealing with a zipper issue so early on and then going through multiple steps without getting a resolution that felt fair. To ensure this is properly reviewed and given further attention, please reach out to our support team directly here:
https://support.sharkninja.com/contact-us
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
on June 13, 2026
Posted by: Andy78
I received it in good timing but as soon as I used it I took it to a cookout and the ice melted it right away…the drinks I had in did not stay cold at all!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 15, 2026
Hi Andy,
Thanks for sharing your experience with the FrostVault Go. We’re sorry to hear your ice melted quickly and your drinks didn’t stay cold at your cookout.
That’s not what we expect from it, and we’d really like to help troubleshoot what may have happened and look into this further with you. Please reach out to us here so we can assist:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Thanks for sharing your experience with the FrostVault Go. We’re sorry to hear your ice melted quickly and your drinks didn’t stay cold at your cookout.
That’s not what we expect from it, and we’d really like to help troubleshoot what may have happened and look into this further with you. Please reach out to us here so we can assist:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
I’m in love for this cooler 😍😍😍
on May 7, 2025
Posted by: monicaj87_8158
[This review was collected as part of a promotion.] I recently got this Ninja Outdoor FrostVault Go 24-Can Soft Cooler in Lakeshore Blue, and I couldn’t be happier. This cooler delivers exactly what it promises excellent insulation, smart storage, and a sleek, durable design. The standout feature for me is the Cold Dry Zone, it keeps snacks and essentials cool without getting them soggy or waterlogged. It’s perfect for keeping sandwiches fresh or storing items you don’t want sitting directly on ice.
The Lakeshore Blue color looks fantastic and stands out without being flashy. It’s comfortable to carry, surprisingly lightweight, and has just the right amount of space for a day out – whether it’s a picnic, hike, or beach trip. Everything stayed cold for hours, even under the hot sun.
Overall, this cooler has elevated my outdoor experience, and I highly recommend it to anyone looking for a reliable, stylish, and functional soft cooler
The Lakeshore Blue color looks fantastic and stands out without being flashy. It’s comfortable to carry, surprisingly lightweight, and has just the right amount of space for a day out – whether it’s a picnic, hike, or beach trip. Everything stayed cold for hours, even under the hot sun.
Overall, this cooler has elevated my outdoor experience, and I highly recommend it to anyone looking for a reliable, stylish, and functional soft cooler
Written by a customer while visiting sharkninja.com