Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT X12 OMNICYCLONE Robot Vacuum and Mop PowerBoost Fast Charging, FocusJet, Self-Washing Roller Mop Bagless Station - Silver
Average customer rating
4
(1 Review)
Rating breakdown 1 review
5 Stars
0
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for ECOVACS Robotics - DEEBOT X12 OMNICYCLONE Robot Vacuum and Mop PowerBoost Fast Charging, FocusJet, Self-Washing Roller Mop Bagless Station - Silver
Customer Rating
4
Not perfect, but pretty good
on May 2, 2026
Posted by: Vivian Kalaher
from US
I first want to mention that we bought the X12 as a replacement for the X11 we recently returned to a 2nd party vendor. E had problems with it after only 3 months. It had started leaking, and the roller mop would not stay in place. It would also start smelling terrible, even with frequent cleanings and roller replacement. We have 3 Newfoundland and their long hair would also get wrapped around the roller daily. The X12 has done much better so far. We’ve had zero hair wraps, and this model does a much better job drying the roller mop so we haven’t noticed any odors so far. The X12 is navigating better, but it does still get stuck on rugs. I guess this odd the trade off for enough suction power to tackle the dog hair. This new model is supposed to pre-spray stains before mopping, which we were hoping would be a plus with dogs that drool, but we haven’t seen this function yet, and there have been spots that didn’t get cleaned well. With the did we’re have, cheap models are a total waste of time. I’d this one lasts, it will be an improvement over the past 3 bits we’ve had.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
