It goes to sleep and cannot be awoken. Many others appear to have this problem. You go to print something and it errors out. The panel on the printer says, "Sleeping" and after trying many suggested solutions, it still does not work. I end up having to go to the app on a computer and use that wizard to print. Then, it will work as it should for a while and fail again - typically when it is very important and urgent.
No, I would not recommend this to a friend.
Response from brother-usa.comBy Brother , Customer Service , August 2, 2019
Hello, I understand your printer is going into a deep sleep mode. Depending on how long the machine is deep sleep mode, the machine will go into power off mode automictically. The machine does not go into Power Off Mode when the machine is connected to a network. Click the link to adjust the length of time. https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hll2350dw_us_eu_as&faqid=faq00100216_510
Printer worked fine until I had to install a new ink cartridge. Now the "install ink cartridge" won't go off and the printer won't print. I feel like I wasted my money on the printer and the new ink cartridge.
No, I would not recommend this to a friend.
Response from brother-usa.comBy Brother , Customer Service , August 2, 2019
Hello, I'm sorry you are experiencing an issue after replacing the toner the messages remains on the screen. I have include a FAQ I believe will help. Click here: https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hll2350dw_us_eu_as&faqid=faq00002517_003
Replaced our old laser printer with this one and couldn’t be happier. It was easy to install and prints everything quickly. Doesn’t have color, but I don’t need that. Very happy with this purchase.