We have been pleased with our other Brother printers, but this model, purchased in May 2020, does not work. I've spent hours on Tech calls going through the same problem determination steps. The fixes work only temporarily. Enough. I hope to return the printer via the warranty.
Response from brother-usa.comBy Brother, Customer Service, August 24, 2020
Hi, we are sorry to hear that your Brother HL-L2350DW is no longer working. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again or discuss warranty options. Please contact our Brother Customer Support Team direct for further assistance: https://www.brother-usa.com/brother-support
I love this little printer, attached to the network very easily and is reliable, not a single issue. The whole family can print wirelessly and the print quality is much better than my previous printer.
This replaced a Brother printer that I used for years. Satisfaction with it made this an easy choice. While memory is a bit lower than what I had, and ppm slightly less, you cannot beat the quality for price. Output is clear. Setup was easy.
We absolutely loved this printer, but unfortunately it died just barely over a year after we purchased it, and is evidently not covered under warranty any longer. Despite how much we loved the printer we will not be purchasing another one due to the short lifetime of the product.
Response from brother-usa.comBy Brother, Customer Service , August 20, 2020
Hello Alyce, We understand you are frustrated with your Brother HL-L2350DW. We have many helpful resources on our support website which may help. If you continue to have an issue, please reach out to us directly.