Customer reviews from brother-usa.com
Brother - HL-L2350DW Laser Printer - Grey, Black - Monochrome - 32 PPM - Wireless / USB - Duplex - Grey, Black
Average customer rating
4.5
(787 Reviews)
Rating breakdown 787 reviews
5 Stars
550
4 Stars
137
3 Stars
48
2 Stars
22
1 Star
30
93%of customers recommend this product.
(
305 out of
328)
Customer Reviews for Brother - HL-L2350DW Laser Printer - Grey, Black - Monochrome - 32 PPM - Wireless / USB - Duplex - Grey, Black
Customer Rating
1
I regret this purchase
on October 4, 2023
Posted by: BigBob
from Austin, Texas
This is a bare-bones, B&W unit that does not copy or scan. Beyond that, it arrived printing a broad stripe on every page, requiring an hour-long cleaning session. It goes into deep sleep mode after every print job, requiring an off/on cycle and quick action to catch it before narcolepsy sets in again. Here's a give-away -- the copyright on the software running this unit expired 10 years ago. I have not purchased Brother before and will not again. I will use it until the ink cartridge needs to be replaced and then sledge-hammer it.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, October 5, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother HLL2350DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Worth the money
on October 3, 2023
Posted by: Michele
from Long Island, NY
So far its the best printer I have purchased. I have had no issues(knock on wood)
Written by a customer while visiting brother-usa.com
Customer Rating
5
Completly satisfied
on September 30, 2023
Posted by: tommi101
Fast response and trouble free operation. It was recommended by an IT representative at the retirement home.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Tough set up
on September 28, 2023
Posted by: Docbones5
from Norfolk, Virginia
Very difficult to connect to my home network. Very difficult to print PDF documents.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, September 29, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Good printer
on September 21, 2023
Posted by: EllW
from Hernando FL
It does what it's supposed to do and does it well.
Written by a customer while visiting brother-usa.com
Customer Rating
1
To buy or not?
on September 21, 2023
Posted by: SeniorNotso
Reading reviews and wondering why? Why so many refurbished printers for sale on Brother site? Why so many WiFi connect problems? Why so many Deep Sleep Problems? MB I should not upgrade my MFC7360N machine?
Oh! Because Brother WILL NOT MAKE A DRIVER FOR MAC OS 13!!
OH BROTHER........WHY BOTHER?
Oh! Because Brother WILL NOT MAKE A DRIVER FOR MAC OS 13!!
OH BROTHER........WHY BOTHER?
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, September 22, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
BROTER PRINTER
on September 17, 2023
Posted by: Anonymous
I CANNOT SEEM TO GET MY BROTHER LASER PRINTER TO WORK AFTER HAVING TWO COMPUTER PEOPLE COME LOOK AT IT. I EVEN USED A USB CORD RECENTLY TO PRINT SOMETHING OUT (AS RECOMMENEDED BY AN EXPERT WHO CAME TO TRY AND HOOK IT UP) BUT IT STILL WON'T WORK. I CAN'T EVEN MAKE A COPY. I AM VERY UNHAPPY WITH MY PRODUCT.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, September 18, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues with your Brother HLL2350DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Connected Easily and Working Well
on September 16, 2023
Posted by: Bruce
from Upland, CA
The printer connected wirelessly very easily, and has been working reliably ever since.
Written by a customer while visiting brother-usa.com