Customer reviews from brother-usa.com
Brother - HL-L2350DW Laser Printer - Grey, Black - Monochrome - 32 PPM - Wireless / USB - Duplex - Grey, Black
Average customer rating
4.5
(787 Reviews)
Rating breakdown 787 reviews
5 Stars
550
4 Stars
137
3 Stars
48
2 Stars
22
1 Star
30
93%of customers recommend this product.
(
305 out of
328)
Customer Reviews for Brother - HL-L2350DW Laser Printer - Grey, Black - Monochrome - 32 PPM - Wireless / USB - Duplex - Grey, Black
Customer Rating
5
Easy to Use and set up
on October 21, 2023
Posted by: spiff
from ASllen, TX
The printer works very well. I had the previous version for over 7 years and loved it until a windows11 update caused problems. The new 2350 is great. Turning on and off is different than the old printer, but consistent with the 3230 color printer. Functionally it is excellent and I expect a lot of years of use. It is my work horse.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Doesn’t scan!
on October 19, 2023
Posted by: Denise S
from New Jersey
Disappointed but can’t scan on the machine and thought it would have scan capability.
Response from brother-usa.comBy Brother Customer Service, October 20, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are unable to scan with your Brother HLL2350DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Please note the Brother HLL2350DW is a printer only, the Brother HLL2350DW is not able to scan, copy or fax, it is a printer only. I sincerely apologize for any inconvenience this issue may have caused you.
Please note the Brother HLL2350DW is a printer only, the Brother HLL2350DW is not able to scan, copy or fax, it is a printer only. I sincerely apologize for any inconvenience this issue may have caused you.
Written by a customer while visiting brother-usa.com
Customer Rating
5
A dependable workhorse for a home computer system.
on October 15, 2023
Posted by: BobbyRed
from Goose Creek, SC
The HL-L2350DW is an excellent workhorse for a home computer system. This recent purchase was to replace an identical unit I've been using for some years without issue. Unfortunately, the previous printer's electronics was damaged by a power outage and surge. I was very relieved to fine that it is still available. I guess "if it ain't broke, don't fix it" applies to this model.
I have 5 working computers using various operating systems in my home. All have wireless access to this printer. It is extremely reliable and spits out pages expediantly. My wife prints recipes almost non-stop. This is why I consider this printer a workhorse. It's size is perfect for the location where installed.
The only thing that could be improved is the ability to initially wirelessly connect the printer to my network via a desktop computer. The printer is recognized but would not connect. I had to connect to the network via the printer front panel. This was only a minor inconvenience for me but I can see it as being mind boggling for others.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Workhorse
on October 14, 2023
Posted by: XUXINHA
Brother printers are the most economical and reliable printers, period!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Brother HL-L2350DW Printer
on October 12, 2023
Posted by: GJAs
Not my top pick, a new printer shouldn't have black marks along the side of the pages. Works good, but not the easiest to hook up wireless manually. Works best with a cord. Our older Brother printer make the same marks on the sides of the pages and yes I'm using a Brother cartridge.
Response from brother-usa.comBy Brother Customer Service, October 13, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having print quality and connectivity issues with your Brother HLL2350DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
I have included a few links to the FAQ answer that should assist you. Please follow all the steps listed in the following link.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32309210003/workspaceContext/workspace/processedPrint/Answer/151637
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32309210003/workspaceContext/workspace/processedPrint/Answer/73618
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
I have included a few links to the FAQ answer that should assist you. Please follow all the steps listed in the following link.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32309210003/workspaceContext/workspace/processedPrint/Answer/151637
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32309210003/workspaceContext/workspace/processedPrint/Answer/73618
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great printer
on October 11, 2023
Posted by: mslauge
from Florida
Had inkjet never again, this is far superior and the print quality is GREAT
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great & Open-ended News
on October 6, 2023
Posted by: Howardo4
from Tucson, AZ
First was the ease to setup wireless printing from various locations within the house. Second, learning curve that the print cartridge sits in a 'carrier' that in turn slides into the printer as opposed to the print cartridge itself. Threw the carrier into the garbage having to quickly retrieve. Last, the print cartridge does not print as dark for numerous pages. Will need to count the number of printings to further assess.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Small but mighty!
on October 6, 2023
Posted by: MD in MD
from Rockville MD
I have been using my printer for a month, and it is terrific! It is fast and the printings nice and clean. Setup was incredibly easy.
Written by a customer while visiting brother-usa.com