Customer reviews from brother-usa.com
Brother - HL-L2350DW Laser Printer - Grey, Black - Monochrome - 32 PPM - Wireless / USB - Duplex - Grey, Black
Average customer rating
4.5
(787 Reviews)
Rating breakdown 787 reviews
5 Stars
550
4 Stars
137
3 Stars
48
2 Stars
22
1 Star
30
93%of customers recommend this product.
(
305 out of
328)
Customer Reviews for Brother - HL-L2350DW Laser Printer - Grey, Black - Monochrome - 32 PPM - Wireless / USB - Duplex - Grey, Black
Customer Rating
4
check printing
on October 19, 2021
Posted by: farmgal
from Kalamazoo, MI
Purchased this mono laser printer for primary purpose of printing paychecks. Cannot find how to change print settings to print "pages" in reverse order. as in last page first. Instead have to manually reorder the checks. In Basic settings under Multiple pages, Normal is selected. The page order option is not available. There is no "N in 1" option.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Very Nice Printer
on September 5, 2021
Posted by: Hixjimson
from Concord, CA
This printer does exactly what I bought it for, and not all printers do that. This is a reasonably inexpensive replacement for a troublesome inkjet printer. My biggest surprise is that it prints on both sides of the paper with no hassle at all. The text is crisp, pictures are fine for B/W, and graphics are very sharp, although I haven't tried to print anything very complex or dense. No complaints after 5 months of intermittent use.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Money Trap, Beware!
on August 25, 2021
Posted by: EvilCaperExposer
from Cincinnati, OH
This printer allows for 1200 refills and 3000 page refills.
It also has a drum unit that is rated for 12,000 prints before it needs to be replaced!
What?
Not just toner cartridges, but drum unit just to print toner needs to be replaced.
What kind of diabolical engineering caper this machine is Batman!
Why it's a money trap Boy Wonder!
Be Forewarned!
The product is constantly getting jammed.
I saw this in none of the literature.
It also has a drum unit that is rated for 12,000 prints before it needs to be replaced!
What?
Not just toner cartridges, but drum unit just to print toner needs to be replaced.
What kind of diabolical engineering caper this machine is Batman!
Why it's a money trap Boy Wonder!
Be Forewarned!
The product is constantly getting jammed.
I saw this in none of the literature.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., August 26, 2021
The toner cartridge and drum unit are different consumables. They are used in the Brother machine, and the machine requires both consumables.
What is the toner cartridge?
The toner cartridge contains powder (toner) used for creating letters and images.
You need to replace the toner cartridge when the toner is running short or print quality becomes poor because of toner deterioration.
What is the drum unit?
The drum unit transfers the toner to the paper.The laser printer puts the toner on the roller called "The photosensitive drum" inside the drum unit, and then prints letters and images by fixing toner to the paper by heat and pressure.
To keep good print quality, the Brother machine detects the quality deterioration of the drum unit automatically. If the Brother machine displays "Replace drum" error message, you need to replace the drum unit.
If the toner runs out or the toner cartridge/drum unit comes to the end of its life, separate the toner cartridge and drum unit and replace the unusable consumable only.
What is the toner cartridge?
The toner cartridge contains powder (toner) used for creating letters and images.
You need to replace the toner cartridge when the toner is running short or print quality becomes poor because of toner deterioration.
What is the drum unit?
The drum unit transfers the toner to the paper.The laser printer puts the toner on the roller called "The photosensitive drum" inside the drum unit, and then prints letters and images by fixing toner to the paper by heat and pressure.
To keep good print quality, the Brother machine detects the quality deterioration of the drum unit automatically. If the Brother machine displays "Replace drum" error message, you need to replace the drum unit.
If the toner runs out or the toner cartridge/drum unit comes to the end of its life, separate the toner cartridge and drum unit and replace the unusable consumable only.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Worked great for 15 months, then stopped
on August 17, 2021
Posted by: JTJT
This was a good printer for a while. Then it stopped being able to recognize that it had a toner cartridge installed and it no longer works. My last Brother laser printer lasted for more than 10 years. Not this one.
Response from brother-usa.comBy Customer Service, Customer Service, August 19, 2021
We are sorry that you are experiencing issues with your Brother HLL2350DW not recognizing the toner cartridge and we understand your frustration. We'll be happy to help you. If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
98% perfect
on July 26, 2021
Posted by: Neil3
from Minneapolis
But the 2% is a line of toner which appears on every page I print. The recommended fix was somewhat helpful - I cleaned the drum as best I could - but disappointed that it needed work right out of the box.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Good Basic Laser Printer
on July 24, 2021
Posted by: MidMich Man
from Midland, MI
After some trial & error in the setup process the printer is working well. Navigating the menu is a bit frustrating as it is “old school” LCD menu. All in all it is a decent basic gray scale laser printer.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Excllent, dependable laser printer
on July 24, 2021
Posted by: Dennis
from NJ
The product works well day in and day out. When I needed tech support to help me configure it when new, they were there. What little maintenance (changing toner) is a snap. I highly recommend this printer or ANY other Brother printer.
Written by a customer while visiting brother-usa.com
Customer Rating
5
High-quality, reliable two-sided printing
on July 18, 2021
Posted by: ARV52
from Philadelphia pA
Great in all respects. A worthy replacement for my 10 year-old Brother printer
Written by a customer while visiting brother-usa.com