Customer Reviews for Brother - HL-L2350DW Laser Printer - Grey, Black - Monochrome - 32 PPM - Wireless / USB - Duplex - Grey, Black
Customer Rating
5
Happy with purchase
on March 3, 2022
Posted by: Mr0ptimistic
Purchased based on Wirecutter review and have no regrets. I have a different Brother all-in-one inkjet printer that works great but the ink can be expensive. Decided to get this as my default printer for documents since ink is much more affordable.
Quick installation as a network printer and flawless performance. It replaced an HP printer which was problematic from day one. Had to search the network everyday to find it. Drove my wife buggy.
Worked well until I need a new cartridge. When I replaced, loading broke. I went and bought a new unit, (perhaps I was clumsy) new unit same problem. even after I was very careful loading cartridge
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, February 23, 2022
We are sorry that you are experiencing issues replacing the toner cartridge in your Brother HLL2350DW printer. We'll be happy to help you. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
I replaced a trusted HP laser that had simply ended its useful life. I chose the Brother because the reviews for the unit were very good. I use it in a home office and primarily print single sided pages. I have printed a few double sided pages primarily just to test the function and it worked perfectly. We print a small amount (maybe a ream a month). The printer is used as a device on our home network and is accessed by multiple pcs via the network. I have chosen to use Brother toner cartridges since I had always used HP cartridges for the HP printer without a cartridge failure. We are still using the first cartridge with no problem. I have done some relatively large printing (over 100 pages for one word file) and all pages printed fine. Printed forms (IRS) and all graphics printed fine.
Goes to sleep and will not wake up without turning it off and back on every single time I use it. I have set the stay awake time to the max and it still does that. Had to get rid of deep sleep mode because it never woke up from that without unplugging the machine. They really need to fix these problems to have a good machine. Until then I cannot recommend this printer
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, February 21, 2022
We are sorry that you are experiencing sleep time issues with your Brother HLL2350DW. We'll be happy to help you. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support