Customer reviews from brother-usa.com
Brother - HL-L2350DW Laser Printer - Grey, Black - Monochrome - 32 PPM - Wireless / USB - Duplex - Grey, Black
Average customer rating
4.5
(787 Reviews)
Rating breakdown 787 reviews
5 Stars
550
4 Stars
137
3 Stars
48
2 Stars
22
1 Star
30
93%of customers recommend this product.
(
305 out of
328)
Customer Reviews for Brother - HL-L2350DW Laser Printer - Grey, Black - Monochrome - 32 PPM - Wireless / USB - Duplex - Grey, Black
Customer Rating
1
will burn lots of your time
on July 11, 2024
Posted by: zozobra
Garbage. Constantly has to be restarted in order to communicate with my Mac. Can print a document then 20 minutes later it is unavailable. Turning off Deep Sleep did nothing to help. Never had problems with Brother in the past, but obviously something has changed. Threw it in the trash!
Response from brother-usa.comBy Brother Customer Service, July 12, 2024
I understand you are planning to return the Brother HLL2350DW. I apologize for any inconvenience this issue may have caused you. If you still have the machine, we’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/HLL2350DW
https://www.brother-usa.com/support/HLL2350DW
Written by a customer while visiting brother-usa.com
Customer Rating
4
Good, inexpensive laser printer
on May 19, 2024
Posted by: Peter
from LI,NY
good print quality, easy setup. Minus a star for not being able to print labels (they get misaligned).
I would recommend this laser printer
I would recommend this laser printer
Written by a customer while visiting brother-usa.com
Customer Rating
5
great features
on April 12, 2024
Posted by: bob27
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Written by a customer while visiting brother-usa.com
Customer Rating
3
A PRINTER NOT A COPIER!!!!!
on March 5, 2024
Posted by: JARBBE
You get what you pay for, I guess. Beware, this will not copy except from your device so don't think you're going to slip your birth certificate in it and get copies!!! It seems to print well but the lack of copying is a pain in the neck so I'm back to taking photos from my iphone and sending to printer. Should have done more research and that's on me.
Response from brother-usa.comBy Brother Customer Service, March 6, 2024
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Needed upgrades
on October 31, 2023
Posted by: Roger
from Indianapolis, IN
Hard to see display and I find it cumbersome to copy on single feed and the back to normal print
Response from brother-usa.comBy Brother Customer Service, November 1, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
2
Deep Sleep
on October 30, 2023
Posted by: Janet
from Texas
Deep Sleep mode is a joke. Can’t make copy easily from computer to Brother printer.
Response from brother-usa.comBy Brother Customer Service, October 31, 2023
We understand you're experiencing printing issues with your Brother HLL2350DW machine. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/153114
https://help.brother-usa.com/app/answers/detail/a_id/153115
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/153114
https://help.brother-usa.com/app/answers/detail/a_id/153115
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Mechanical Issue
on October 23, 2023
Posted by: Kevin K
I ordered a new Brother copier after reading review in NY Times Wirecutter. I set it up and printed a few pages and then it crashed. The customer contact guy was very friendly and walked me through several possible fixes. Finally, he told me that he would sent out a new unit. All good with the replacement
Response from brother-usa.comBy Brother Customer Service, October 24, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us. Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Deep Sleep feature is ridiculous!
on October 23, 2023
Posted by: Cnedwim
Except for the deep sleep feature, this is a great printer great little printer. Image quality is excellent. And printer is quite.
Written by a customer while visiting brother-usa.com