Customer reviews from folgerscoffee.com
Folgers - Classic Roast Ground Coffee, Medium Roast, 25.9 oz
Average customer rating
4.1
(1,026 Reviews)
Rating breakdown 1,026 reviews
5 Stars
721
4 Stars
55
3 Stars
31
2 Stars
49
1 Star
170
76%of customers recommend this product.
(
652 out of
860)
Customer Reviews for Folgers - Classic Roast Ground Coffee, Medium Roast, 25.9 oz
Customer Rating
5
MMMMMMM first thing every day...........
on August 6, 2014
Posted by: Vicki
I started drinking Folgers a few years ago, and discovered I love it's flavor
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Disappointed
on May 31, 2022
Posted by: Diane350
from West Palm Beach, Florida
Gender:Female
I was doing my usual shopping for Folgers 48 oz Classic Roast and found out the size reduced to 40.3 oz and at higher price. Also, I understand the reasoning was because Folgers found a way to roast beans differently to get more out of less. What??? That means classic is no longer classic but special roast instead. Folgers changes the roast, reduces the size, and charges more. What a disappointment. I hate to but I am changing brands after 50 years. Enough already.
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, June 9, 2022
Thank you for reaching out and sharing your feedback. Although we are using a new roasting process, the flavor you expect has not change so we're sorry to hear about your experience. We can assure you we have not changed the flavor of our coffee, so we are reaching out via email to learn more and best help. We look forward to connecting with you soon!
Written by a customer while visiting folgerscoffee.com
Customer Rating
2
Kenneth moore
on September 23, 2022
Posted by: Anonymous
from Illinois
Gender:Male
What happened to the Folgers coffee I used to love it doesn't taste any better than a no name brand . Taste and smell are totally different from earlier years. Like dirt. I'm not telling you this to get anything free I just thought you would like to know
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Smucker, Consumer Care, November 17, 2022
Thank you for reaching out to let us know about your experience. We apologize the Folgers Classic Roast Coffee did not meet the expectations. While we have not reformulated our coffee, this is not the quality we expect. We'll be sure to share your feedback with our team, and will be reaching out via email to learn more and best help further.
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
No matter what you say,something changed
on September 13, 2022
Posted by: Jorge
from Jackson Ca
Gender:Male
Been drinking classic for forty years but something changed. Blend percentage? Neither the wife nor I smell the coffee roasting in the morning. Leaves a bitter taste in the mouth. If it's a money thing, go back and charge more!
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Smucker, Consumer Care, November 15, 2022
Thank you for letting us know about your experience with the Folgers Classic Roast Coffee. We apologize it did not meet your expectations and that the coffee did not have that great aroma while brewing, and that it tastes bitter. Please be assured we did not change or reformulate the coffee. We have reached out via email to learn more about your experience and best help.
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
on August 15, 2024
Posted by: Coffee day
from MN
Gender:Female
Something has changed. The flavor is now bitter and it smells rancid. On my 2nd container, both were bad. After years of Folgers, I'm looking for a new brand.
No, I would not recommend this to a friend.
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Cigarette Coffee
on June 14, 2024
Posted by: Jess33
from Arkansas,USA
Gender:Female
I don’t know what happened, but the medium roast coffee I just got tastes like cigarettes. Something definitely changed because I’ve been drinking Folgers since I was a child. Please go back to what we’re used to and I’ll keep drinking it.
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Missing my Folgers :(
on September 21, 2022
Posted by: Sardonyx
from Wheeling, WV
Gender:Female
I've been drinking Folgers for many years. The last few batches have been terrible. It's bitter, clumps up, smells awful, and has zero taste like it use to. Please bring back the old way of doing things. I'm going to have to switch to something else. It's undrinkable.
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Smucker, Consumer Care, November 16, 2022
Thank you for letting us know about your experience with the Folgers Classic Roast Coffee. We apologize it did not meet your expectations and that the coffee tastes bitter, clumps up and doesn't smell good. We will reach out via email to best further help.
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Great coffee gone bad!
on October 29, 2022
Posted by: Tastes like dirt
from Oklahoma
Gender:Female
As I read through some the reviews of loyal Folgers coffee drinkers like myself, I came to the conclusion that it wasn't my coffee maker it was just BAD tasting coffee. I too threw out a container of coffee due to bad taste and thought I'll just go purchase another one from another store. Well, same exact taste, BAD! Folgers you have just lost a 30+ year customer. Please inform the customers of your horrible mistake and go back to making great coffee as you have made for so many years prior to this change. Disappointed.
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, December 1, 2022
Thank you for reaching out to let us know about your experience. We apologize the Classic Roast Coffee did not meet your expectations. However, please be assured that we have not changed or reformulated this product. We'll be sure to share your feedback with our team, and will be reaching out via email to learn more and best help further. Thank you for being a loyal fan of our coffee and we look forward to connecting with you soon.
Written by a customer while visiting folgerscoffee.com