Just purchased iPhone 17. Went to grocery store, dropped phone flat on front. I could see 3 cracks across screen and a chunk out of edge of screen. Turns out all the damage was on screen protector and not actual device screen! Defender case should have prevented this damage. Was not a huge fall. 3 feet? Glad I at least had glass screen protector. It did what my cheap Defender case could not.
Vague installation instructions. Sheet does not fit the screen very well.
Response from otterbox.comBy Customer Service, November 7, 2025
Hello, Ray! We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
The installation of the screen protector was easy to follow BUT did not center on my phone properly. There are no air bubbles in the middle of the screen but the edges still haven’t adhered to my phone after several weeks. I plan to keep it on until it lifts off the screen on its own or gets more bubbles then go with another protector.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 4, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Purchased an OtterBox Defender case for a new iPhone 17. Very easy to install and good color choices. Ordered through OtterBox and received the cases in two days. Defender case has already saved my phone during a drop.
While this is probably like any screen protector, instructions weren’t clear and still can’t get a smooth adhesive finish on the screen. Bubbles remain and have tried everything. I’d skip this and just have a professional install.
Response from otterbox.comBy Customer Service, October 27, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
The new application style resulted in dust being trapped underneath the screen which was frustrating. I liked the concept in theory but think the older versions of the applicator worked better
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, October 27, 2025
Thank you for your feedback. We have taken your feedback to the company for future consideration.