Customer reviews from sharkninja.com
Shark - Freestyle Max Cordless Upright Vacuum - Blue
Average customer rating
4.4
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
73
4 Stars
18
3 Stars
4
2 Stars
2
1 Star
7
83%of customers recommend this product.
(
25 out of
30)
Customer Reviews for Shark - Freestyle Max Cordless Upright Vacuum - Blue
Customer Rating
1
Dont buy this
on November 10, 2026
Posted by: SamSam224
Gender:Female
Ive literally bought one and it died it just like stoped charging couldn't figure out what was wrong. So i returned it and the new one did the same thing. Horrible battery life and obviously bad wiring. Cheaply made
Definitely dont buy this
Definitely dont buy this
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
2
on November 2, 2026
Posted by: Hope124
from Rossville, GA
Gender:Female
I bought this vacuum a few months ago because I love shark and had high hopes, but this one constantly gets clogged and it’s more hassle to clean it then just get the broom and sweep. I have two dogs and I understand it’s a lot of hair but shark usually has always been a go to for me and my family for vacuums but not this time.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Sharkninja, November 3, 2026
Hi Hope,
Thank you for taking the time to share your feedback. We're truly sorry to hear that this vacuum hasn't lived up to the expectations you had for it, especially as someone who has trusted Shark products for years and has had positive experiences with our vacuums in the past.
With two dogs in the home, you need a vacuum that can keep up with daily hair and debris, so having to stop frequently to clear clogs can quickly turn a cleaning task into more work than it should be. It's understandable that having to spend so much time maintaining the vacuum would leave you feeling let down, particularly when you chose Shark based on your previous experiences with the brand.
We genuinely appreciate your honesty and the time you've taken to share your thoughts. Feedback like yours is incredibly valuable, and we're grateful that you highlighted both your loyalty to Shark and the areas where this model has fallen short for you.
If you're experiencing any issues, please don't hesitate to contact our team so we can review the situation and see how we can help:
https://support.sharkninja.com/contact-us
Kind Regards,
Sharkninja
Thank you for taking the time to share your feedback. We're truly sorry to hear that this vacuum hasn't lived up to the expectations you had for it, especially as someone who has trusted Shark products for years and has had positive experiences with our vacuums in the past.
With two dogs in the home, you need a vacuum that can keep up with daily hair and debris, so having to stop frequently to clear clogs can quickly turn a cleaning task into more work than it should be. It's understandable that having to spend so much time maintaining the vacuum would leave you feeling let down, particularly when you chose Shark based on your previous experiences with the brand.
We genuinely appreciate your honesty and the time you've taken to share your thoughts. Feedback like yours is incredibly valuable, and we're grateful that you highlighted both your loyalty to Shark and the areas where this model has fallen short for you.
If you're experiencing any issues, please don't hesitate to contact our team so we can review the situation and see how we can help:
https://support.sharkninja.com/contact-us
Kind Regards,
Sharkninja
Written by a customer while visiting sharkninja.com
Customer Rating
1
Finally replacement for these top loaded batteries
on October 18, 2026
Posted by: Bishon Mom
from Michigan
Gender:Female
Verified Purchase:Yes
So very excited and happy to see a replacement for the AH 360 vacuum. This is excellent!
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, October 18, 2026
Hey there,
Thank you for taking the time to leave a review.
It's wonderful to know that you're excited to see replacement parts the Freestyle Max. We're delighted that you're having such a positive experience and appreciate your enthusiasm for the product.
Kind regards,
SharkNinja US
Thank you for taking the time to leave a review.
It's wonderful to know that you're excited to see replacement parts the Freestyle Max. We're delighted that you're having such a positive experience and appreciate your enthusiasm for the product.
Kind regards,
SharkNinja US
Written by a customer while visiting sharkninja.com
Posted by: M.J.G.
Verified Purchase:Yes
Love it! Lightweight, quieter than other models, nice headlight.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark Vacuum
on September 29, 2026
Posted by: Battery
Wow - this vacuum is so awesome. I'm in love! Thank you Shark.
Written by a customer while visiting sharkninja.com
Customer Rating
5
One of the best vacuums ever
on September 23, 2026
Posted by: Dunya
Gender:Female
I own three of these vacuums they’re easy to use. They’re very powerful. It’s one of the best vacuums on the market. I have one for each level of my floors
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on September 17, 2026
Posted by: Amy D!!
from Livingston, AL
Gender:Female
This is by far the best battery vacuum I have ever used! Suction is great, it also has the bigger trash cup. Love the service with Shark also. Anytime I need help they are always there to help me with anything. Run time is awesome. I can do my whole 2500 square feet house and it still has battery. 90% of my floors are hard wood, bedrooms carpet.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark Ninja
on September 17, 2026
Posted by: Mar14
from Louidiana
Gender:Female
I love this vacuum, it’s light, really cleans my floors, I can use in all my house before recharging, and cleaning it is very easy and doesn’t take long, I can use it under my sofa, bed and coffee table and also on my rug,
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com