Customer reviews from lg.com
LG - 250 Sq. Ft. 6,000 BTU Window Air Conditioner - White
Average customer rating
2.3
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
1
4 Stars
1
3 Stars
2
2 Stars
2
1 Star
4
Customer Reviews for LG - 250 Sq. Ft. 6,000 BTU Window Air Conditioner - White
Customer Rating
1
Worked for 1 summer
on July 3, 2026
Posted by: jnk415
I bought a 6000 btu ac window unit in April 2025. It was used about 12 to 15 nights in 2025. I removed it in Sept. I installed it in late May 2026, it does not work. It vibrates for 15 seconds then shuts off.. I have seen other reviews like this. I have replaced it, will not buy LG products again
Response from lg.comBy LG, July 6, 2026
Hello. We appreciate you sharing your experience and feedback regarding your LG Air Conditioner, model LW6024R. To help optimize the operation and structural stability of your system, we recommend checking that the mesh air filter is completely clean and clear of dust blockage, verifying that the unit is securely mounted at a slight backward tilt in the window frame to facilitate proper drainage, and ensuring that the electrical outlet provides steady power matching the specifications of the machine. For comprehensive insights on managing temperature performance, please visit this helpful guide at https://www.lg.com/us/support/help-library/troubleshooting-an-lg-air-conditioner-that-is-not-cooling--20152825310030?srsltid=AfmBOopR_yimqO4_AQDvRfuSv0vLN1G0iMUhiHLWvGiaZgbSXbTRX0ce, and you can explore detailed diagnostic details regarding operational sounds by visiting https://www.lg.com/us/support/help-library/lg-air-conditioner-noise-guide-normal-vs-abnormal-noises--20154896387448?srsltid=AfmBOopEn3IrLhpnyVmywTHTq6XEWPsxQIFJMlUp_BXsuL9jDfxJfI0d. We want to help ensure your home environment setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
3
Nice, but runs continuously.
on June 8, 2026
Posted by: sue5913
Just purchased the LW6024R model 6,000 btu. I like that it is lighter weight than my previous AC unit. It makes it easier to install and uninstall. The noise is bearable. My only complaint so far is that the unit does not shut off on its own. The fan runs continuously. The unit runs about 2 or 3 minutes and then the condenser turns on. The condenser remains on for about 2 or 3 minutes and then shuts off to the fan running again., On and on it goes. Cannot see how this is energy efficient. If I use the Energy Saving mode, I cannot lower the temperature to my desired comfort for sleeping. It keeps it at 70 degrees or above. I like my room cooler at bedtime.
Pros: ease of use, Quality, Style/Design
Quality
4
Features
2
Value
4
Response from lg.comBy LG, June 16, 2026
Hello, Sue. Thank you for sharing your feedback regarding your LG LW6024R Air conditioner. We are pleased to hear that you appreciate the lightweight design making installation much easier, and we want to help ensure your cooling system operates as efficiently as possible while keeping your room perfectly comfortable.
When the cooling fan operates continuously, it is often due to the operational settings selected on the control panel. In standard cooling modes, the fan remains active to keep indoor air circulating evenly even when the condenser cycles off, whereas using the energy saving mode allows the entire system to cycle down once the set threshold is reached. To achieve a cooler sleeping environment while maximizing efficiency, we recommend ensuring the temperature setting is lowered before activating the energy saving function, and verifying that the temperature sensor on the front of the coils is clean and free of obstruction so it can accurately read the room climate.
Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
When the cooling fan operates continuously, it is often due to the operational settings selected on the control panel. In standard cooling modes, the fan remains active to keep indoor air circulating evenly even when the condenser cycles off, whereas using the energy saving mode allows the entire system to cycle down once the set threshold is reached. To achieve a cooler sleeping environment while maximizing efficiency, we recommend ensuring the temperature setting is lowered before activating the energy saving function, and verifying that the temperature sensor on the front of the coils is clean and free of obstruction so it can accurately read the room climate.
Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Absolutely NOT Recommended! The Noise Is Insane!
on May 26, 2026
Posted by: Heather_NJ
I bought this LG air conditioner because I’ve been satisfied with other LG products, but this was a huge disappointment.
Yes, it cools well.
But the noise is unbelievably loud — like a construction site. I turned it on for the first time today, and it was so noisy that we had to raise our voices just to have a conversation.
This is NOT an installation issue. The noise is clearly coming from the unit itself.
Honestly, if I had known it would be this loud, I would have chosen another brand. I seriously regret this purchase.
If you’re considering buying this product, do NOT buy it unless you can tolerate extreme noise. I’m currently debating whether I should return it or not.
Yes, it cools well.
But the noise is unbelievably loud — like a construction site. I turned it on for the first time today, and it was so noisy that we had to raise our voices just to have a conversation.
This is NOT an installation issue. The noise is clearly coming from the unit itself.
Honestly, if I had known it would be this loud, I would have chosen another brand. I seriously regret this purchase.
If you’re considering buying this product, do NOT buy it unless you can tolerate extreme noise. I’m currently debating whether I should return it or not.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 10, 2026
Hi, Heather. We appreciate you sharing your experience with your LG LW6024R Air conditioner, and we hear you on how the noise level affected your first impression. We want you to feel comfortable using your unit, and your feedback helps us understand what you’re experiencing in your space. When a window AC sounds louder than expected, it can sometimes be tied to internal vibration, the compressor cycling, or the fan encountering resistance. Making sure the unit is level, checking that nothing is touching the cabinet, and confirming the front grille is fully secured can help reduce excess noise. You can also review our guide on identifying normal vs. problematic sounds here:
https://www.lg.com/us/support/help-library/lg-air-conditioner-sound-guide-identifying-normal-vs-problematic-noises--20154534046951
If you’d like us to take a closer look at your unit or walk through additional steps together, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James
https://www.lg.com/us/support/help-library/lg-air-conditioner-sound-guide-identifying-normal-vs-problematic-noises--20154534046951
If you’d like us to take a closer look at your unit or walk through additional steps together, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Waste
on June 23, 2025
Posted by: Miaara
The product does not cool a bedroom.
The energy saver is a joke at 72 can't go lower. Still in the 80s
The energy saver is a joke at 72 can't go lower. Still in the 80s
Pros: Style/Design
Quality
1
Features
4
Value
1
Response from lg.comBy Joslyn, LG Digital Care Team, June 23, 2025
Thank you for bringing this to our attention, Miaara. We're here to ensure your LG air condition is prime condition so you can get back to experiencing cool air. We have this helpful guide that'll provide you with troubleshooting based on what you're experiencing here: https://shorturl.at/LOFz7. If these steps do not work, private message us on social media @LGUSSupport with your contact info and model number. We'll be happy to continue finding a solution with you! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
5
Great window a/c
on September 12, 2024
Posted by: HeathK
[This review was collected as part of a promotion.] I bought this unit about 3 weeks ago during one of the heat waves we had this summer. Unit arrived quickly after order, was easy to install and is super easy to operate. My 5 year old can use the remote to turn on and adjust the temps.
Response from lg.comBy LG, March 25, 2026
Hi, Heath! We appreciate you sharing this great experience with your LG AC unit! It’s wonderful hearing how quickly it arrived, how easy installation was, and that operating it is simple enough for even your little one to handle with the remote. Sounds like this LG unit has been a perfect companion during those summer heat waves! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
1
Did not cool.
on August 11, 2024
Posted by: mlw18
I bought this and returned it because it didn't cool.
Response from lg.comBy LG, August 11, 2024
Hi there. Thank you for reaching us. We completely understand your feelings about your experience with the cooling issue when a product doesn't meet your expectations, especially when you rely on it for comfort. We truly appreciate you taking the time to return it and share your feedback. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
2
Good luck!
on August 8, 2024
Posted by: digado
I bought this unit for a living room with a cathedral ceiling. #1 it is to noisy #2 you can not adjust the vents up or down , they don't do it. Its or left or right. #3 for 6000 btu it takes way to long to cool and it never does reach the temperature desired and shut off.
Response from lg.comBy LG, August 13, 2024
Hi there. Thank you for sharing your experience with the LG LW6024R unit. We understand that the noise level, vent adjustability, and cooling performance have not met your expectations. You may access this link: https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-noises--20153142128768. As a troubleshooting step, ensure that the air conditioner is installed correctly with a slight tilt towards the outside to allow proper drainage, which can sometimes help reduce noise levels. Additionally, make sure the filter is clean, as a clogged filter can impact cooling efficiency. For further assistance, please send us a private message on social media @LGUSSupport. Our team will be more than happy to explore additional solutions to improve your experience with the unit. We appreciate your patience and feedback.—Mau
Written by a customer while visiting lg.com
Customer Rating
2
Not very good
on August 3, 2024
Posted by: LouD28
from New Jersey
Very noisy and the air directors don’t go up and down only side to side.
Quality
2
Features
2
Value
2
Response from lg.comBy LG, August 5, 2024
Hi, there. Thank you for sharing your experience with the LG Air Conditioner (LW6024R) model. We understand how noisy operation and limited air direction functionality can be concerning. We aim to deliver outstanding products that exceed our customers' needs and expectations.
To help improve the situation, check if the air filters are clean and ensure no obstructions around the unit might affect airflow. If the air directors are not functioning correctly, it may be worth verifying if there is a setting that controls their movement or if they need adjustment. For more information, visit https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-noises--20153142128768. For more assistance, please reach out to us on social media @LGUSSupport. ^Juvy
To help improve the situation, check if the air filters are clean and ensure no obstructions around the unit might affect airflow. If the air directors are not functioning correctly, it may be worth verifying if there is a setting that controls their movement or if they need adjustment. For more information, visit https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-noises--20153142128768. For more assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com