Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 13 Laptop - Ultra 7 258V, 32GB RAM, 2TB SSD, 14" 2.8K OLED, Haptic Touchpad, Non-Touch - Black
Average customer rating
4.7
(203 Reviews)
Rating breakdown 203 reviews
5 Stars
172
4 Stars
15
3 Stars
7
2 Stars
4
1 Star
5
92%of customers recommend this product.
(
135 out of
147)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 13 Laptop - Ultra 7 258V, 32GB RAM, 2TB SSD, 14" 2.8K OLED, Haptic Touchpad, Non-Touch - Black
Posted by: Bryan V
from Kennesaw GA
Verified Purchase:Yes
Got this to replace my X1 Extreme Gen3 and I am very happy with it. Geekbench scores for the X1Carbon Gen13 are 2653 Single Core and 7769 Multi, while the Extreme scored 1318 Single and 4641 Multi. I also have a Surface Laptop 7 with a Snapdragon X-Elite in it that scored 2309 Single and 13009 Multi. I'm a little disappointed that I was limited to just 32GB of RAM, but that's Intel's chip architecture and not Lenovo's fault.
The build quality is awesome, with the laptop being super thin and light. It's the lightest laptop I've ever owned. The display is excellent, and the keyboard is the great quality you expect from Lenovo. The sound isn't the greatest, but it gets plenty loud and has enough bass to make it passable. I wouldn't want to listen to music on it, but it's fine for watching a quick YT video or a podcast. The webcam is disappointing on it. It looks a bit dark and grainy.
Battery life is great. It can make it a full 8 hours on a charge with regular business use. It isn't as good as my Snapdragon that will easily run for 12+ hours on a charge, but I can take it without the charger and not worry too much.
Overall, I am very happy with this laptop and would recommend it.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Sarah Thornton
from Raleigh, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have difficulty carrying heavy laptops, I needed something solid, reliable and easy to carry. All my X1 Carbons have been just perfect laptops, this one was no exception. I think it's the lightest of the lot but runs everything I need and the build quality feels solid for something so light. It's not the cheapest , but I think it's more than worth it. You get what you pay for and in this case, you get a great laptop for the price.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Leah Mello
from Boston MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lightweight Laptop, I travel a lot so having an easy to use and lightweight laptop has been great!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Tinkeringeek
from Kissimmee, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Right out of the box, the laptop is elegant and sexy! And it's so light that I thought it was just an empty shell. Once the initial impressions were over, I got into the nitty gritty of the computer. Man, this thing is smoking! The keyboard is comfortable to type on as it remains the trademark of ThinkPad. The screen resolution is eye-popping, something I have always wished to have but couldn't get until now. Having 32GB of RAM really accelerates my CAD software, especially during 3D rendering. This has significantly improved my workflow. I was surprised to find out that the screen is not a touchscreen. It's a bummer, given the price of the computer, but I don't use the touch function often, so I can live without it. Everything about the laptop exudes confidence and speed. One option I wish it had is a slot for a micro-SD card. I normally use the SD card for backup of critical files, but now have to take up a USB port for a card reader. Other than that, it's a solid performing system
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: AJMB
Verified Purchase:Yes
Delightfully easy to set up, very fast, and light. Haven’t tested battery to its limits, but it seems good enough for 7-8 hours with reasonable workload.
Written by a customer while visiting lenovo.com
Posted by: Mike in Utah
Verified Purchase:Yes
[This review was collected as part of a promotion.] Operated as advertised, no issues setting up, like the size. Great little machine.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: MarcLLL
Verified Purchase:Yes
[This review was collected as part of a promotion.] software did not work properly and service and absolute disaster
Response from lenovo.comBy Thomas DSouza, Lenovo, July 24, 2025
Hello,
We sincerely apologize for the inconvenience you've encountered with the ThinkPad X1. This is certainly not the experience we aim to provide to our customers, and we understand how inconvenient it must be to face such issues on a brand new device. We are committed to resolving the issue as quickly as possible. If you haven't already, please get in touch with our customer support team at 1-855-253-6686. We look forward to addressing any concerns and resolving the issue.
Regards,
Thomas, Lenovo
We sincerely apologize for the inconvenience you've encountered with the ThinkPad X1. This is certainly not the experience we aim to provide to our customers, and we understand how inconvenient it must be to face such issues on a brand new device. We are committed to resolving the issue as quickly as possible. If you haven't already, please get in touch with our customer support team at 1-855-253-6686. We look forward to addressing any concerns and resolving the issue.
Regards,
Thomas, Lenovo
Written by a customer while visiting lenovo.com
Posted by: Hala A
Verified Purchase:Yes
[This review was collected as part of a promotion.] very happy with my purchase. lightweight, fast and great features
Written by a customer while visiting lenovo.com