Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 13 Laptop - Ultra 7 258V, 32GB RAM, 2TB SSD, 14" 2.8K OLED, Haptic Touchpad, Non-Touch - Black
Average customer rating
4.7
(203 Reviews)
Rating breakdown 203 reviews
5 Stars
172
4 Stars
15
3 Stars
7
2 Stars
4
1 Star
5
92%of customers recommend this product.
(
135 out of
147)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 13 Laptop - Ultra 7 258V, 32GB RAM, 2TB SSD, 14" 2.8K OLED, Haptic Touchpad, Non-Touch - Black
Posted by: ESB1
from New York, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] More than what I hoped for!
Fast. Smooth. Slick.
No delay at all. On and ready to work the second I open the screen.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: SeanProuty
from Weed, Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] This computer moved my work game to the next level. I am using it currently to extract data from multiple large (300-450 page) documents, compile, and build separate sheets with aggregate results. Thats a lot of open apps and processing. This computer does it with out hesitation. Currently have almost a terabyte of data stored and being used. Its light weight, I move from the office to the field, be it during emergency calls in the city or in the forest. The best device to integrate all my needs and has room for anything else that might come my way. If youre considering it, do it. You won't be disappointed.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: RDRD
from Apex, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall it seems like it has ended up being a downgrade from my Gen 8. The fan is always running at high speed, just feels clunky and slows down a lot. i.e. I click on something and it is 10-20 secs before it responds. I wish I had not bought this unit.
No, I would not recommend this to a friend.
Response from lenovo.comBy Thomas DSouza, Lenovo, April 27, 2026
Hello,
Thank you for sharing your feedback. We’re very sorry to hear that your experience with the ThinkPad X1 Carbon Gen 13 has not met your expectations, especially in comparison to your previous Gen 8 system. We understand how disappointing it is when a newer model feels like a step backward rather than an improvement.
Persistent fan noise, sluggish responsiveness, and long delays after user input are certainly not the experience we intend for an X1 Carbon, which is designed for responsive, premium performance. Your frustration is completely understandable, and we regret that this system has not delivered the smooth performance you expected.
Your feedback is important and will be shared with the appropriate teams for review. If you have not already done so, we encourage you to contact Lenovo Support at 1-855-253-6686 so the system’s behavior can be evaluated and diagnosed, as there may be configuration, firmware, or hardware factors contributing to what you’re experiencing. We're committed to ensuring your satisfaction and appreciate your patience as we work to resolve this matter.
Regards,
Thomas, Lenovo
Thank you for sharing your feedback. We’re very sorry to hear that your experience with the ThinkPad X1 Carbon Gen 13 has not met your expectations, especially in comparison to your previous Gen 8 system. We understand how disappointing it is when a newer model feels like a step backward rather than an improvement.
Persistent fan noise, sluggish responsiveness, and long delays after user input are certainly not the experience we intend for an X1 Carbon, which is designed for responsive, premium performance. Your frustration is completely understandable, and we regret that this system has not delivered the smooth performance you expected.
Your feedback is important and will be shared with the appropriate teams for review. If you have not already done so, we encourage you to contact Lenovo Support at 1-855-253-6686 so the system’s behavior can be evaluated and diagnosed, as there may be configuration, firmware, or hardware factors contributing to what you’re experiencing. We're committed to ensuring your satisfaction and appreciate your patience as we work to resolve this matter.
Regards,
Thomas, Lenovo
Written by a customer while visiting lenovo.com