Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 13 Laptop - Ultra 7 258V, 32GB RAM, 2TB SSD, 14" 2.8K OLED, Haptic Touchpad, Non-Touch - Black
Average customer rating
4.7
(203 Reviews)
Rating breakdown 203 reviews
5 Stars
172
4 Stars
15
3 Stars
7
2 Stars
4
1 Star
5
92%of customers recommend this product.
(
135 out of
147)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 13 Laptop - Ultra 7 258V, 32GB RAM, 2TB SSD, 14" 2.8K OLED, Haptic Touchpad, Non-Touch - Black
Posted by: Luca123
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great laptop, perfect size and weight for easy portability and lots of productivity. Awesome battery life when an outlet is not nearby. The perfect premium student/work laptop.
Written by a customer while visiting lenovo.com
Posted by: Savage56
from Port Townsend, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this laptop for a couple of months. It is an excellent machine. I use it for spreadsheets and web apps mostly. Performance is fast. It is light weight so don't lose track of it in a pile of papers!
Only improvement is a better way to open it. The screen is lightweight, the computer is lightweight, so it takes two hands to open. Otherwise you'll just flip it over. A pressure latch that would pop the screen up a bit when pressed down would be a good addition.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Retired LG
from Los Angeles, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall a good machine but I have had some problems with this one I never had with my prior X1 carbon that I had for several years so many not manufactured with the same durability. For example, one USB port is not working and the machine is only a few months old.
Response from lenovo.comBy Thomas DSouza, Lenovo, February 19, 2026
Hello,
Thank you for sharing your feedback. We’re glad to hear that you find the machine overall good, but we’re sorry to learn about the issues you’ve experienced. This is certainly not the level of reliability we aim to maintain. If you haven't already, please get in touch with our customer support team at 1-855-253-6686. They can inspect the device and provide repair options under warranty. We look forward to addressing the concerns and resolving the issue.
Regards,
Thomas, Lenovo
Thank you for sharing your feedback. We’re glad to hear that you find the machine overall good, but we’re sorry to learn about the issues you’ve experienced. This is certainly not the level of reliability we aim to maintain. If you haven't already, please get in touch with our customer support team at 1-855-253-6686. They can inspect the device and provide repair options under warranty. We look forward to addressing the concerns and resolving the issue.
Regards,
Thomas, Lenovo
Written by a customer while visiting lenovo.com
Posted by: KimberlyLaw
from Florida
Verified Purchase:Yes
I love my new laptop. A light weight laptop was a must for me, and this one is perfect. The keyboard feels great to the touch too. I'm very happy all around.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Kevin Black
from Wilton, CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had the ThinkPad X1 Carbon Aura edition for a few weeks. My 5th X1 Carbon purchase and the best yet for sure. Speed of Ultra 7 and the standard graphics are awesome. Weight and feel are top of the line. Beautiful machine.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Arnold H
from Cleveland OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] On the whole I am pleased with the computer, except for one major problem. I have two external monitors with touchscreens. When I purchased this computer, I asked about the touchscreen model, which would have been a downgrade to a touchscreen from the preconfigured model, but since the cost was about $1,000 to do so, I accepted the non-touchscreen preconfigured model. I figured that all I would lose was the touchscreen on the PC, and no one told me otherwise. It was only after I installed the new computer that I learned that my extrenal monitor touchscreens also will not work if the main PC does not have a touchscreen.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: The Best Engineer
from Fort Lauderdale, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Really thin and light with great keyboard and sharp screen. Much prefer to my Dell XPS. Just wish it had a mini usb on each side instead of 2 together on one side. Still best laptop ever.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Full Uoroar Games
Verified Purchase:Yes
Very nice low profile laptop with plenty of guts for compute power.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com