Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 13 Laptop - Ultra 7 258V, 32GB RAM, 2TB SSD, 14" 2.8K OLED, Haptic Touchpad, Non-Touch - Black
Average customer rating
4.7
(203 Reviews)
Rating breakdown 203 reviews
5 Stars
172
4 Stars
15
3 Stars
7
2 Stars
4
1 Star
5
92%of customers recommend this product.
(
135 out of
147)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 13 Laptop - Ultra 7 258V, 32GB RAM, 2TB SSD, 14" 2.8K OLED, Haptic Touchpad, Non-Touch - Black
Posted by: Golden fox
Verified Purchase:Yes
Already I have a nonfunctioning WiFi. I have replaced the driver under Microsoft direction and that does not solve the problem. At this point, I have no access to the internet.
No, I would not recommend this to a friend.
Response from lenovo.comBy Thomas DSouza, Lenovo, October 29, 2025
Hello,
We sincerely apologize for the inconvenience you've encountered with the ThinkPad X1 Carbon Gen 13. This is certainly not the experience we aim to provide to our customers, and we understand how inconvenient it must be to face such issues on a brand new device. We are committed to resolving the issue as quickly as possible. If you haven't already, please get in touch with our customer support team at 1-855-253-6686. We look forward to addressing any concerns and resolving the issue.
Regards,
Thomas, Lenovo
We sincerely apologize for the inconvenience you've encountered with the ThinkPad X1 Carbon Gen 13. This is certainly not the experience we aim to provide to our customers, and we understand how inconvenient it must be to face such issues on a brand new device. We are committed to resolving the issue as quickly as possible. If you haven't already, please get in touch with our customer support team at 1-855-253-6686. We look forward to addressing any concerns and resolving the issue.
Regards,
Thomas, Lenovo
Written by a customer while visiting lenovo.com
Posted by: EMcl
from Atlanta, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This laptop is incredibly light and the keyboard feels great. I genuinely enjoy typing on it.
Written by a customer while visiting lenovo.com
Posted by: Yawn_Monkey
from Deep South
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent laptop for all day use and feather light
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Smada Kram
from Dallas, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the best laptop for school or business. Lightweight, powerful, well built, great battery. It's tough to beat. I've been a Dell user for years and I wish I'd switched earlier.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: MerylS
from New York, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Thrilled to buy another Lenovo ThinkPad. While my last one is still working very well after 10 years, it was time to upgrade. This new laptop is very light and fast…two important characteristics for me. I can always count on this brand to provide exactly what I need for everything I do on the computer. Thank you.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: X1 customer
from Ohio
Verified Purchase:Yes
Product quality is excellent,runs perfectly smooth but battery life doesn't last as depicted in description.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Miles Davis
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent PC- fast, energy efficient, quiet, light-weight- worth the premium cost
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Iain77
Verified Purchase:Yes
[This review was collected as part of a promotion.] Only had the laptop for a few weeks, so my assessment is based on that, but so far, so good. It's super light, fast, and well built. However, it does compromise on sturdiness and ruggedness for weight, so I'm a bit concerned it might be a bit fragile, and I wouldn't want to drop it or put anything on top for fear of cracking the screen. Therefore, my only comment is you're using this in the field or away from a classic office setup (home or work) or coffee shop environment, to be extra careful. Certainly not a laptop for kids or clumsy people. However, for me, it's perfect, you can hardly tell it's in your bag. Great product.
Written by a customer while visiting lenovo.com