Customer reviews from Samsung US
Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Average customer rating
4.2
(2,784 Reviews)
Rating breakdown 2,784 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
176
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Customer Rating
3
Not so Smart TV
on September 17, 2024
Posted by: Charlie
I would give this 5 stars but the built in "Smart TV" is pretty much unusable. Apps either freeze or don't load. I tried using the Samsung TV free channel and movies and I can only get maybe one or two tv shows or movies that I am interested in to load. This is not an internet issue as i have tested this with other devices and they all work fine. I am a Samsung product user/fan through and through and this is very disappointing. I will have to get a Google Casting device in order to use this brand new TV.
Features
2
Performance
1
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, September 17, 2024
Hi Charlie,
Thank you for letting us know about the internet issues you are experiencing with your DU7200 TV. Please try the below troubleshooting tips to resolve this issue:
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for letting us know about the internet issues you are experiencing with your DU7200 TV. Please try the below troubleshooting tips to resolve this issue:
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Great tv for the price
on September 17, 2024
Posted by: Sak632
[This review was collected as part of a promotion.] I use my tv for mostly streaming, and sometimes i connect my laptop to it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV definitely an upgrade
on September 17, 2024
Posted by: Vee1211
[This review was collected as part of a promotion.] We came from a Samsung 43" to this big boy. So much better! The remote is slim and sleek. The picture quality is fantastic for a Crystal UHD. It's also slimmer than our old smaller TV. Love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture
on September 17, 2024
Posted by: OnryOldLadyGJ
[This review was collected as part of a promotion.] The picture quality is very good. I enjoy playing videos, video games. Need quality picture for the video games. I play fishing, looter/shooter games that rqire precision shots with rifles, bows/arrows, precision accuracy when trying to land hooks/floats or lures where the fish are. Want accurate colors for the fish, water locations.
Wantgeat picture, color when watching videos, movies, cooking shows. Want to see exactly what the chefs are putting in the food they prepare.
Wantgeat picture, color when watching videos, movies, cooking shows. Want to see exactly what the chefs are putting in the food they prepare.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Where's the sound?
on September 18, 2024
Posted by: dewayne
from Jacksonville, FL
I've yet to get it to play the internet sites that I frequent, says I need to download an app for my computer. My main issue is the volume or lack thereof. The status bar shows it being less than a third of the way up but it will not go higher. I can pair it with my hearing aids but the sound keeps blanking out. Need to put some more time into getting acquainted with all the features but it shows promise.
Features
4
Performance
3
Design
3
Value
4
Response from Samsung USBy Samsung Advisor, September 19, 2024
Hi Dewayne,
So we can better assist you, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
So we can better assist you, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv. Easy to Navigate.
on September 19, 2024
Posted by: Momof6
[This review was collected as part of a promotion.] Our tv messed up so we needed one that was quick and easy to set up. Great picture. Apps are easy to navigate. All our Samsung tvs have been Great tvs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It’s a nice tv
on September 19, 2024
Posted by: OVerbit
from Middletown Delaware
This is a nice tv. Beautiful picture. However Home Screen too busy. Hard to use. Two apps not supported: Kanopy (library based free movies) and PCN- Pennsylvania cable network Wish we had got Roku:LG
No, I would not recommend this to a friend.
Written by a customer while visiting Samsung US
Customer Rating
5
This TV has amazing colors
on September 19, 2024
Posted by: JacksSkulls
[This review was collected as part of a promotion.] I used my TV more to streaming games that actually streamers but the colors and the definition are spectacular totally recommend it
Value
5
Written by a customer while visiting Samsung US