Customer reviews from Samsung US
Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Average customer rating
4.2
(2,784 Reviews)
Rating breakdown 2,784 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
176
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Customer Rating
1
Lousy remote.
on December 6, 2025
Posted by: Piglet62
This\n TV is garbage through remote control. You have to move all around to get it to work. The\nMost of the time , it doesn't want to work at all. This is all very frustrating. The picture's clear TVS looks nice. Let's just 3 love, can't connect to the TV I even got a new remote and it's still won't come back.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
Piglet62:
Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps:
First, please remove the batteries from your remote and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again.
Next, Check if the remote is sending an IR signal. Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.
If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps:
First, please remove the batteries from your remote and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again.
Next, Check if the remote is sending an IR signal. Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.
If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
Volume is not good
on December 6, 2025
Posted by: Uru79
I love the size and the picture but not a big fan of the sounds is very poor
Written by a customer while visiting Samsung US
Customer Rating
4
great picture bad remote
on December 9, 2025
Posted by: jman
from Denver CO
The picture is amazing, great resolution and the color is amazing. connectivity on some apps like fubo are slow but mostly likely the app. The only negative i have with the TV is the remote it is horrible. The remote always has trouble controlling the TV
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
And the future is on the TV are beautiful perfect
on December 20, 2025
Posted by: Manny
from Coachella, California
Well, I am really happy and satisfied with this 50 inch TV Samsung that I purchased. This is my six Samsung TV. I currently have six in my home and I can say the quality of the U 8000 is beautiful by far. This new TV is better than all the other five TVs in the house but no, I’m not gonna replace the other five but I can see my family wanting to use my TV because they say the quality is perfect. It’s like you’re in the movie.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung TV
on December 20, 2025
Posted by: Eve2U
I love my Samsung tv. All you need is wifi to watch as many movies, videos or local stations. It is simple to set up and picture is awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything i needed an then some for a great price
on December 20, 2025
Posted by: Nathan
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Written by a customer while visiting Samsung US
Customer Rating
3
Display
on December 20, 2025
Posted by: Jackie
from Islip, NY
Quality good but disappointed in apps. Other smart TV’s have much more
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Brand Ambassador, December 22, 2025
Jackie:
While it’s great to hear that you’re loving the quality of your DU7200 TV, I’m sorry to hear that you’re not completely satisfied with the apps. The built-in App Store allows you to choose from and download hundreds of apps such as Disney+, HBO Max, discovery+, and many more. If you cannot find the app you are looking for at this time, rest assured that we are continuously adding more premium content and new services to our Smart TV platform. It also comes with Samsung TV Plus, which offers hundreds of free channels of news, sports, movies, and much more.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
While it’s great to hear that you’re loving the quality of your DU7200 TV, I’m sorry to hear that you’re not completely satisfied with the apps. The built-in App Store allows you to choose from and download hundreds of apps such as Disney+, HBO Max, discovery+, and many more. If you cannot find the app you are looking for at this time, rest assured that we are continuously adding more premium content and new services to our Smart TV platform. It also comes with Samsung TV Plus, which offers hundreds of free channels of news, sports, movies, and much more.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features !
on December 20, 2025
Posted by: Erics Muscle Cars
from Fenwick Island, DE
A beautiful picture for a beautiful price. I’ve been a Samsung customer for 20 years. As far as I’m concerned they are the best
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US