Customer reviews from Samsung US
Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Average customer rating
4.2
(2,784 Reviews)
Rating breakdown 2,784 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
176
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Customer Rating
2
Picture good - streaming processor really dslow.
on September 21, 2025
Posted by: ChuckJordan
We have had or 55" Class Crystal UHD DU7200 for a number of months now and while the picture quality is good, the set does exhibit some 'processing' difficulties. While we have increased our internet feed from 50 MB per second to 250 MB per second, the set still displays delays in processing while changing channels or streaming apps. When we atttempted to use the internet feature, it proved to be a cumbersome and less then positive experience. My wife and I are retired and depend heavily on televison as a source of entertainment. While I oridinally wanted a QLED tv - those proved to be just much to expensive for us so we selected the 55" Class Crustal UHD Du7200. This is pretty disappointing because we changed to a samsung because we had heard people rave about them and needed to change from our previous tv brand.
Response from Samsung USBy Samsung Brand Ambassador, September 22, 2025
ChuckJordan: Thank you for choosing the Samsung DU7200 TV. We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care. I hope these tips help. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
L O V E
on September 21, 2025
Posted by: Judge Hart
from Washington DC
This Beautiful, Breathtaking Screen, has the ability to Enhance your View of the Outside World.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Sucks so bad
on September 22, 2025
Posted by: Noneya
Horrible has a big fat line down the middle of my screen
Response from Samsung USBy Samsung Brand Ambassador, September 22, 2025
Noneya: Thank you for purchasing the Samsung DU7200 TV and for sharing your experience with your TV not displaying correctly. You may want to try the following troubleshooting steps: 1. Run a Picture Test on the TV. Navigate to Settings> Support> Device Care >Self Diagnosis. Then select Picture Test >OK> view the test. You can select Yes if the picture looks normal, No if there is a problem with the picture, or Show again to see the picture a second time. 2. Determine if lines are appearing during the Picture Test. Look for a line or lines on the screen during the Picture Test. If there are no lines, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines. - If the lines still appear after replacing the cable, troubleshoot the external device. - If lines appear during the Picture Test, proceed to the next step. 3. Request service if lines appear during the Picture Test. If you see lines during the Picture Test, please visit our Support Center to request service. Make sure you have the TV's model code, software version, and serial number when calling. Please contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance. ~Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on September 22, 2025
Posted by: Milena
from West Palm Beach, FL
Most of the TV’s in my home are Samsung and when I’m ready to replace any others it’ll be with a Samsung. The picture is crisp & clear, we stream a lot having the convenience of the Samsung Smart Hub is so helpful. We also enjoy the instant access to free, ad-supported content through Samsung TV Plus. I like that I can view all my devices through the Smart Things app. Overall very pleased.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
43" Samsung tv
on September 22, 2025
Posted by: Judy
from Port Orchard Wa
It's a wonderful tv, with crystal clear viewing. The remote is easy to navigate.
I'm very happy with this purchase and would highly recommend it to others.
I'm very happy with this purchase and would highly recommend it to others.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor remote
on September 23, 2025
Posted by: Rsys
Tv picture is great but remote is confusing and hard to us
Response from Samsung USBy Samsung Brand Ambassador, September 23, 2025
Rsys: Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote. Just go to Home> (left directional button) Settings> Support> Remote Control Guide. To download the manual and quick start guide, please follow this link: https://www.samsung.com/us/support/downloads/?model=N0060577&modelCode=UN43DU7200BXZA
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. - Samsung Ambassador
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. - Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture
on September 24, 2025
Posted by: George
from Illinois
It has a great picture but on certain occasions it goes black for a second it’s annoying and then it gives a popping sound which again is annoying to me and the dog otherwise it works good . I would have to wait another 6 months to give it 5 stars.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good picture..
on September 26, 2025
Posted by: NanK
The picture is great, however, the remote and on-screen channel selections are difficult to navigate. You cannot access Samsung TV channels directly using the number input on the remote as it only accepts 3 digits .before it disappears. Very frustrating.
Response from Samsung USBy Samsung Brand Ambassador, September 29, 2025
NanK: Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote. Just go to Home> (left directional button) Settings> Support> Remote Control Guide. To download the manual and quick start guide, please follow this link: https://www.samsung.com/us/support/downloads/?model=N0060577&modelCode=UN43DU7200BXZA or by going to our website and clicking Support. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. - Samsung Ambassador
Written by a customer while visiting Samsung US