Customer reviews from Samsung US
Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Average customer rating
4.2
(2,784 Reviews)
Rating breakdown 2,784 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
176
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Customer Rating
2
Buy higher model
on June 20, 2025
Posted by: Dubb
Tv is extremely basic in regards to functionality with alternative audio sources and the tvs own audio is very low quality- first Samsung tv to ever disappoint my family - not having optical input and HDMI/ARC unresponsive
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
3
Response from Samsung USBy Samsung Advisor, June 20, 2025
Hi Dubb,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on June 20, 2025
Posted by: Osva
The tv class crystal UHD DU7200 is spectacular, I really recommend this tv to every one .
Written by a customer while visiting Samsung US
Customer Rating
2
Remote
on June 20, 2025
Posted by: TV fanatic
Nice TV for the price however remote is horrible. Cheaply made. Does not change channels easily. Not user friendly
Response from Samsung USBy Samsung Advisor, June 20, 2025
Hi TV fanatic,
Thank you for your feedback. Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your feedback. Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Electronics, Best to have.
on June 20, 2025
Posted by: Kensper169
Samsung Products are always the Best except phones.
I am trying to buy all my Electronics from Samsung cuz they user friendly and long lasting.
Will recommend Samsung Electronics for everyone.
I am trying to buy all my Electronics from Samsung cuz they user friendly and long lasting.
Will recommend Samsung Electronics for everyone.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on June 20, 2025
Posted by: bdogsf49
I have had different tv through the years like most people, but my household is completely done in Samsung TVs. I have had not issues at all. Love the home screen set up and all the smart features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv. Very clear picture. But has black lines
on June 20, 2025
Posted by: Firsttv
[This review was collected as part of a promotion.] Tv is crystal clear and worked great. But it started getting black lines that have grown wide. Streaming works great. Hard to get apps to download
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the picture and colors
on June 20, 2025
Posted by: Do not have one
I love the tv, except I wish there was away to simplify the home menu and be like the older samsungs
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Ups and Downs of the TV
on June 20, 2025
Posted by: Luv2Shop
from Germantown, MD
I like the that TV a lot!, It gets the job done, I use it to watch shows, long youtube videos, my sister likes it to watch bebe finn. It has a decent volume level, a decent screen, not the best but I enjoy watching shows on it. Now the remote is the worst I have ever used ever, it works 1/3 of the time. However, I can control the TV with my phone which is great so the remote problem is not a really high problem for me, but when I am not home, my siblings have trouble controlling the TV with the remote, and the phone I use is a A15, it is very slow what makes using smarthings more difficult. I really wnjoy the live TV. Overall, great TV for the price, best if you want to use it in small apartments or big bedrooms, and with a samsung phone.Samsung shoulld think about changing that remote.
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US