Customer reviews from Samsung US
Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Average customer rating
4.2
(2,784 Reviews)
Rating breakdown 2,784 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
176
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Customer Rating
4
GETTING MY LOCAL TV STATION IS TOUGH!
on May 21, 2025
Posted by: TEACH
from ADAIRVILLE, KY 42202
I wish to view a local TV news channel WTVF (NewsChannel5, Nashville Tn). Getting that station up to view, I usually give up on. It is my preferred station, and especially for their WEATHER: STORM 5 ALERTS. THEY DO A GREAT JOB!!! HOW DO I KNOW THAT!!! I USE MY COMPUTER!!! NOT THE TV. I CONSIDER THIS ABSURD, SINCE I CAN WATCH SEVERE WEATHER OUT OF NASHVILLE TN AND ALSO THE SOUTH-CENTRAL KENTUCKY WEATHER FORECAST DONE OUT OF HOPKINSVILLE, KY AT THE SAME TIME!!! BUT TRYING TO GET THE CONTROL TO PERMIT ME TO SEE THE NEWS AND WEATHER, WILL ALL BUT BREAK MY ARTHRITIC FINGERS!!! THEY ARE LITERALLY SORE AFTERWARDS... I DON'T EVEN TRY ANYMORE, EXCEPT IN STORM 5 ALERTS. BUT LAST NIGHT AND MOST OF THE TIME, THEY WANT TO SEND ME TO CARTOONS!!! I MUST SAY THAT A 76-YEAR-OLD RETIRED TEACHER DOES NOT WANT TO SEE THE THINGS THAT THEY SAY ARE CARTOONS "ANYTIME."
I would recommend this to a friend!
Features
3
Performance
2
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Picture!
on May 21, 2025
Posted by: Happy Pup
When viewing pictures of nature, it’s like seeing the real thing close up.
Written by a customer while visiting Samsung US
Customer Rating
5
Great little TV
on May 21, 2025
Posted by: Link
Excellent picture excellent sound That’s about it.
Written by a customer while visiting Samsung US
Customer Rating
3
Stand by mode
on May 21, 2025
Posted by: Frustrated
from Chesapeake, VA
Television turns on to standby mode after I shut it off. I've set all preferences as directed and still get same results.
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, May 21, 2025
Hi Frustrated,
Thank you for reaching out to us. I recommend resetting your TV by going to Home-> Menu-> Settings-> All Settings-> General & Privacy-> Reset.
You also may want to check any connected devices. If they are connected and not providing a signal to your TV, this may cause the standby mode to turn on.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out to us. I recommend resetting your TV by going to Home-> Menu-> Settings-> All Settings-> General & Privacy-> Reset.
You also may want to check any connected devices. If they are connected and not providing a signal to your TV, this may cause the standby mode to turn on.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
This TV is packed with dare I say amenities?? !!!!
on May 21, 2025
Posted by: Love2Watch
Super simply to use. It's so effortless. I love all of the features. I'm summarizing with that because there are just that many... This TV not only makes it capable to scroll channels with ease, the voice search is the best. !! The crystal clear uhd is by far top notch and is definitely aimed to please.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good picture
on May 21, 2025
Posted by: Bobcat
from West TN
While the picture is very good. The fact that we can't access any channels through the TV itself, I have followed the instructions to a T. It will not work.
It doesn't need to be as hard as it is to setup.
But we have to go through a fire stick in order to watch anything. But the picture is very good
It doesn't need to be as hard as it is to setup.
But we have to go through a fire stick in order to watch anything. But the picture is very good
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
5
Response from Samsung USBy Samsung Advisor, May 21, 2025
Hi Bobcat,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Good TV
on May 21, 2025
Posted by: Donliketoshare
from Raytown, MO
This TV has great color, the clarity of the picture is excellent, and the purchase price was fantastic
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great buy
on May 21, 2025
Posted by: Best Buy ever
Excellent buy for a good price and the picture view is great. Ready to buy another one to replace the smaller Samsung in the living room. Great buy good picture and volume so clear and loud. I recommend this size and brand of TV.
Written by a customer while visiting Samsung US