Customer reviews from Samsung US
Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Average customer rating
4.2
(2,784 Reviews)
Rating breakdown 2,784 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
176
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Customer Rating
1
Change your TV. Bad product
on April 19, 2025
Posted by: Kobbyj
from MA
My TV broke down a month later. Can’t turn it on again
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Kobbyj,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture. Great sound. Great use of apps
on April 19, 2025
Posted by: kbm21213
from Baltimore, Maryland
I love the picture quality and the ease of using the apps!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best TV
on April 19, 2025
Posted by: Danitza
This is by far the best TV I’ve purchased. I was not expecting this type of quality from this TV.
Written by a customer while visiting Samsung US
Customer Rating
3
Picture is decent
on April 19, 2025
Posted by: Bugman
Had the tv about 3 months and am not overly impressed. Voice usage and few other things about the remote I don’t like. Hard to navigate when on line.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
4
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Bugman,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy
on April 19, 2025
Posted by: Eastwood
from Pennsylvania
4 months old and the Wifi/bluetooth module failed inside of the tv. Unbelievable.
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Eastwood,
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing TV
on April 19, 2025
Posted by: Kramerd24
from Plymouth, IN
Bought this TV about 5-6 months ago, have loved it since. Great Detailing, good brightness, overall perfect buy!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Does it again Reliability
on April 19, 2025
Posted by: tomisoz
from Lancaster, PA
Excellent product a d picture just makes viewing a pleasure. Only one area for improvement with controller and TV is lack of volume control
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good TV for a good price
on April 19, 2025
Posted by: ZZUF
from GA
I have had this TV a few months and it is performing well. The pre-loaded apps are handy and setup was seamless. The only criticism I have is that the sound could be better. It seems somewhat muffled. The TV is mounted on the wall.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US