Customer reviews from Samsung US
Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Average customer rating
4.2
(2,784 Reviews)
Rating breakdown 2,784 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
176
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Customer Rating
1
Lucky it comes with a remote
on October 12, 2024
Posted by: OB71
I purchased this Samsun crystal DU72000 and I should have gone with the Westinghouse like my wigs said. Maybe you could print right on the box what or what not this tv will do no 3.5 port no optic port closed caption doesn’t work what a disappointing experience I have a Samsung that is 25 years old that runs circles around this heap of wires
Response from Samsung USBy Samsung Advisor, October 14, 2024
Hi OB71,
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
Please know that the DU7200 TV does offer closed captioning options. Most streaming Apps have their own Settings for Closed Captioning. Go into each app and locate the settings icon to enable Closed Captioning.
To access all other Closed Captioning Settings, go to Settings > All Settings> General > Accessibility > Caption Settings.
If you need help finding these Settings, please do not hesitate to reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
Please know that the DU7200 TV does offer closed captioning options. Most streaming Apps have their own Settings for Closed Captioning. Go into each app and locate the settings icon to enable Closed Captioning.
To access all other Closed Captioning Settings, go to Settings > All Settings> General > Accessibility > Caption Settings.
If you need help finding these Settings, please do not hesitate to reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
This TV is phenomenal!
on July 20, 2024
Posted by: advance121206
[This review was collected as part of a promotion.] The picture on this TV is amazing, Tizen TV with the same apps as on a firestick, love the setup of the home screen, Chromecast built in & the remote even controls volume for my Bose speakers through eARC. Best TV I've ever purchased!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This TV has been great so far!
on August 18, 2024
Posted by: HallaM
[This review was collected as part of a promotion.] The U.I is very sleek and easy to navigate. The picture is great and so is the sound. Having just gotten it last night, I obviously can't tell a whole lot about it. But so far, it's very good. Much better than my other tv. I'm very excited to play my PS5 on it. I'm still moving in, so please excuse the bare bones picture.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm a believer
on February 25, 2025
Posted by: NANA T
I am not into name brands, quality or size but the family said try this one. It had features that I did not know how to do but this tv makes me wants to learn more. Picture is wonderful and sound awesome. I see the zits. i might buy something else.
Written by a customer while visiting Samsung US
Customer Rating
5
Very Nice
on November 22, 2025
Posted by: SASutton
I love everything about it; the size, the vivid colors and display…perfection. This TV was a gift. Lucky me!
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on July 7, 2024
Posted by: Missl86
[This review was collected as part of a promotion.] Love this tv. Picture is amazing. Best television I've ever had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best money ever spent
on July 18, 2024
Posted by: TattedBrat
[This review was collected as part of a promotion.] Amazing quality! I highly recommend best money I've ever spent on a TV. I was very impressed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Cheap quality
on February 26, 2025
Posted by: S lima
from San Jo,ca
I bought because other tv went out after 7 years. This new tv started having green line in 3monts. T&en a week later it completely died
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, February 26, 2025
Hi S lima,
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US