Customer reviews from Samsung US
Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Average customer rating
4.2
(2,784 Reviews)
Rating breakdown 2,784 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
176
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Customer Rating
5
Tv review
on February 20, 2025
Posted by: Joe D
from Tennessee
I am very pleased. Wonderful picture. I would like for the remote to be a little bigger. I recommend this TV to family and friends.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Yea baby.
on February 20, 2025
Posted by: Anonymous
from Fort Myers, FL
Oh, perfecto.. Great picture for the value. TV as it should be. Great functionality. Easy to set up.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Remote Control
on February 20, 2025
Posted by: Laurie
from Louisa VA
It does not have a keypad to enter in a number and is not voice activated or operated on the remote control.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Advisor, February 20, 2025
Hi Laurie,
We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct, the DU7200 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need assistance connecting your external Alexa device or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct, the DU7200 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need assistance connecting your external Alexa device or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
I’m disappointed
on February 20, 2025
Posted by: Owney
from Villages, FL.
I am having problems with the picture when I’m streaming! I see white flashing while it’s on.
Response from Samsung USBy Samsung Advisor, February 20, 2025
Hi Owney,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Great color
on February 20, 2025
Posted by: Hollywood
from WI
Picture is awesome for the price I paid..I will tell my friends
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on February 20, 2025
Posted by: Reilly
Excellent clarity and excellent price. Easy to set up.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on February 20, 2025
Posted by: Carol
So far great tv. Clear picture and no issues. Light so one person can handle.
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for our Family Room viewing
on February 20, 2025
Posted by: shadyheart
We are VERY happy with our new TV. Clear, crisp picture and full screen view.
Written by a customer while visiting Samsung US