Customer reviews from Samsung US
Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Average customer rating
4.2
(2,784 Reviews)
Rating breakdown 2,784 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
176
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Customer Rating
3
Ok tv like most
on February 5, 2025
Posted by: Hank
The tv picture quality is fine it is like most TVs now. My complaint is the remote it is the worst. When you go to mute you use the same button that is use for volume high and low, so much of the time your messing with that button because it didn't mute instead it turned up or down the volume. That is very difficult to deal with.
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi Hank,
We appreciate your review of the DU7200 TV. Please know that you can control the volume of your TV by pressing the +/- button up to increase the volume and down to decrease the volume. To mute the sound, press the button.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
We also understand if you prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. Please know that you can control the volume of your TV by pressing the +/- button up to increase the volume and down to decrease the volume. To mute the sound, press the button.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
We also understand if you prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV
on February 5, 2025
Posted by: Tiny
I'm very pleased with the picture color, performance and the ease of usage. I don't like the remote it doesn't work well for me essentially the volume button.
Written by a customer while visiting Samsung US
Customer Rating
5
Bigger and better
on February 5, 2025
Posted by: Duncey
from Salem, Oregon
We are extremely happy with the colors, sharpness brightness of the new Samsung. The blach areas are very sharp with no pixelation.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv!!
on February 5, 2025
Posted by: Bfiebig
from Mississippi
Love the picture quality!! Beautiful tv and great quality!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Apps
on February 5, 2025
Posted by: Zubar
from Ohio Cleveland
App freeze not working properly , every time you go to search bar freeze for seconds then work
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi,
We appreciate your feedback on the Samsung DU7200 TV. I'm sorry to hear you are experiencing issues with your TV freezing or lagging.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on the Samsung DU7200 TV. I'm sorry to hear you are experiencing issues with your TV freezing or lagging.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
great purchase.
on February 5, 2025
Posted by: louis
fantastic picture.
easy to use once you get the hang of it.
the instructions should direct the purchaser to create the account on their personal computer first. i didn't know this so my first attempt to use the tv were painful.
Written by a customer while visiting Samsung US
Customer Rating
5
excellent picture.
on February 5, 2025
Posted by: Robert
bought this 43" to replace another brand that failed on warranty, video is excellent and sound fine. remote very unusually complex ,probably because of small size and many functions, wife gets lost on it. all in all a great buy!
Written by a customer while visiting Samsung US
Customer Rating
3
Lacking an optical port
on February 5, 2025
Posted by: LindaLou
from Pennsylvania
Very disappointed with the ports on this tv. My husband needed an optical port to hook up his TV Play unit to work in conjunction with his hearing aids. We tried all sorts of connections and nothing worked. We loved the tv and most impressed with all that it held but the one thing we needed and it didn’t have was that optical port. Unfortunately we had to return it for a different brand.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi,
We appreciate your purchase and feedback on the connections available on the DU7200 TV. Please know beginning with the DU8000 TV series and above there is an optical port available.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
We appreciate your purchase and feedback on the connections available on the DU7200 TV. Please know beginning with the DU8000 TV series and above there is an optical port available.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Written by a customer while visiting Samsung US