Customer reviews from Samsung US
Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Average customer rating
4.2
(2,784 Reviews)
Rating breakdown 2,784 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
176
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - 75 Class Crystal UHD 4K DU7200B Series Smart TV
Customer Rating
1
not a user friendly tv
on February 5, 2025
Posted by: Farmer
I don't like the way the remote works on this TV. it's difficult to change between channels, and go back in a program.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi Farmer,
Thank you for providing us with feedback on your experience with the DU7200 TV.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for providing us with feedback on your experience with the DU7200 TV.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible products.
on February 5, 2025
Posted by: WLB12
It worked fine for about a year, and then the software or hardware started failing. I updated the firmware but it still took forever to switch apps. I also have owned two Samsung refrigerators with ice makers and they are terrible. Every one I know said their ice makers failed. I will never purchase Samsung devices again.
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi WLB12,
Thank you for letting us know about the issues you are having with your DU7200 TV Software.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for letting us know about the issues you are having with your DU7200 TV Software.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Meets my expectations at an incredible price
on February 5, 2025
Posted by: Mike
I use this tv on my back porch (not enclosed, but covered) to watch sporting events all year round. Now I live in Pensacola area, so winters are not that cold and I didn’t bring it inside for the latest freeze we had in Jan 25. When I need a new one, I just buy the most affordable and biggest screen.
Written by a customer while visiting Samsung US
Customer Rating
5
Very user friendly
on February 5, 2025
Posted by: Shane1
from Des Moines, IA
Great picture. Excellent sound. Easy to set up and control. Very happy with this purchase!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Alright
on February 5, 2025
Posted by: Gret
Easy, out of the box installation...easy feet attachment, basically a no brainer. The problem I have is 'viewing' setup. Too awkward and time-consuming to wade through all the minutusia and details. And the remote controll could use a better deciferable sheet of explanation. And asking me to provide personal info is insulting.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on February 5, 2025
Posted by: sam49r
from Temperance, Michigan
I bought this unit in July 2024, I am very satisfied with all the features and the great screening.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good for additional TV
on February 5, 2025
Posted by: NewTV
from MA
Recently purchased, size is just right. Picture quality is less than expected. We prefer more sharpness. We were surprised there is no USB, we had to purchase an adapter for additional cost, not happy about that. The remote is not easy to use either and no microphone button for searching/speaking.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi NewTV,
Thank you for choosing Samsung. Please know the DU7200 TV offers one USB port on the back of the TV.
If the picture you are seeing is not to your satisfaction, please try adjusting the Settings below.
Go to Home > Settings > All Settings> Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), and many more.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for choosing Samsung. Please know the DU7200 TV offers one USB port on the back of the TV.
If the picture you are seeing is not to your satisfaction, please try adjusting the Settings below.
Go to Home > Settings > All Settings> Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), and many more.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung sucks
on February 5, 2025
Posted by: I hate samsung
from Oregon
I hate samsung tv. I hate samsung tv. I hate samsung tv. I hate samsung tv. I hate samsung tv. I rue the day I spent money on a samsung. I rue the day I spent money on a samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi I hate samsung,
We are very sorry that you are unhappy with your experience with Samsung. Please give us a chance to make this right by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
We are very sorry that you are unhappy with your experience with Samsung. Please give us a chance to make this right by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US