Customer reviews from bestwayusa.com
Bestway - Hydrium 16 x 52 Steel Wall Round Above Ground Swimming Pool Set - Brown
Average customer rating
1.5
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
4
33%of customers recommend this product.
(
2 out of
6)
Customer Reviews for Bestway - Hydrium 16 x 52 Steel Wall Round Above Ground Swimming Pool Set - Brown
Customer Rating
1
Junk
on June 22, 2024
Posted by: Out of money
from Indiana
Gender:Female
Can't even get the wall attached to the bottom ring. Can't get a refund. So I'm out of money it's a 18 by 52. You guys should stand by your products. I spent 9 hours with several people this thing will not go into the bottom ring.
No, I would not recommend this to a friend.
Written by a customer while visiting bestwayusa.com
Customer Rating
2
Leaked right off the bat!
on June 22, 2024
Posted by: Firefighter1543
from West Lafayette, IN
Gender:Male
After spending hours leveling the ground with sand I built this pool and started putting water in it. It didn’t even get 1 foot deep and I noticed a leak at one of the seams. Obviously I’m not going to return this to the store. Extremely unhappy with this purchase
No, I would not recommend this to a friend.
Written by a customer while visiting bestwayusa.com
Customer Rating
1
above ground pool
on June 16, 2024
Posted by: ur mom
from utah
I just got this today and it came with missing parts 0/10. very upset
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, June 20, 2024
Very sorry to hear that your pool set has come with missing pieces. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Put it up do not take down
on June 21, 2024
Posted by: Rolling Tide
from Alabama
Gender:Male
Took it down for winter put it back up full of small holes
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
3
Pool
on July 20, 2024
Posted by: Anonymous
from Stockton ca
Gender:Female
I bought a pool but the inside of the pool had a little hole luckily we had the patched that came with it
I would recommend this to a friend!
Response from bestwayusa.comBy Bestway USA, July 23, 2024
Thank you for your review. We're sorry that your pool's liner had a leak. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Leaked and warranty was useless
on September 22, 2024
Posted by: Disappointedjess
from Port Jefferson, NY
Gender:Female
I bought this pool and it leaked immediately. I spent days trying to find the leak and couldn’t. Contacted the warranty and they wanted a picture of the leak - how was I supposed to send a picture of a leak I couldn’t find? Now it’s the end of the season and the pool is drained and useless for next year. What a waste of time and money
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, September 24, 2024
We’re so sorry that happened! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you.
Written by a customer while visiting bestwayusa.com