Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 43mm LTE - Silver - (2023)
Average customer rating
4
(198 Reviews)
Rating breakdown 198 reviews
5 Stars
112
4 Stars
29
3 Stars
21
2 Stars
13
1 Star
23
78%of customers recommend this product.
(
90 out of
116)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 43mm LTE - Silver - (2023)
Customer Rating
2
Watch band failure
on August 23, 2023
Posted by: Lois
from Auburn, Wa
My daughter got me this watch because of the fall protection.
My problem is the watch band falls off multiple times a day. Al.ost lost it once. When reattached it seams solid, you can give it a tug and it stays on. Then for no reason I can figure it just falls off.
My problem is the watch band falls off multiple times a day. Al.ost lost it once. When reattached it seams solid, you can give it a tug and it stays on. Then for no reason I can figure it just falls off.
Response from Samsung USBy Debra, Social Commerce, August 31, 2023
Howdy Lois,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch5 Classic. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. It is possible that the strap button on your band has pressed up against your skin, possibly while being worn slightly tighter than expected, and accidentally pulled away from the watch. However, without knowing the variables involved when this occurred and not being able to ask you any follow up questions, I advise you to reach out to Samsung Support if you would like any further assistance and/or troubleshooting. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch6-classic/
https://www.samsung.com/us/support/downloads/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch5 Classic. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. It is possible that the strap button on your band has pressed up against your skin, possibly while being worn slightly tighter than expected, and accidentally pulled away from the watch. However, without knowing the variables involved when this occurred and not being able to ask you any follow up questions, I advise you to reach out to Samsung Support if you would like any further assistance and/or troubleshooting. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch6-classic/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch Great Battery
on September 11, 2023
Posted by: BaldandVegan
Expertise:Intermediate
I have thoroughly enjoyed this watch! Samsung states 40hrs of battery...not for me. I have gotten well over a day and a half battery. I'm not using power save mode or watch-only mode. I suggest watching YouTube reviews on the watch so you can turn off some of the settings you are not aware of that drain your battery while still getting the most out of your watch. Whatgear, Mike O'Brian, or CKid are a few channels you should check out.
Fully charged my watch at 6 am, worked out in exercise mode for over an hour with music, at work two of my walks were automatically detected and I am currently at 87% It is 1:30 pm
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
LAME, probably return
on December 5, 2023
Posted by: Galaxy phone dude
No charger with Galaxy 6 Classic 47mm, needed to buy an adapter. That's LAME. No manual. Can't figure out how to use it.
Response from Samsung USBy Social Commerce, December 6, 2023
Howdy Galaxy,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have included a couple of links that you may find beneficial like your device manual as well as to the Samsung YouTube channel so that you can get better acquainted with your new Galaxy Watch6 Classic. With many Galaxy users making sustainable choices in their daily lives to promote better recycling habits as well as having compatible charging blocks and/or adapters from previous devices, we try to lead a sustainable future by minimizing environmental impact. As you know, wall chargers and/or adapters are sold separately. Let us know if you would like any further assistance by contacting Samsung Support at your leisure. We're always here to assist you in every way that we can! Happy Holidays! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have included a couple of links that you may find beneficial like your device manual as well as to the Samsung YouTube channel so that you can get better acquainted with your new Galaxy Watch6 Classic. With many Galaxy users making sustainable choices in their daily lives to promote better recycling habits as well as having compatible charging blocks and/or adapters from previous devices, we try to lead a sustainable future by minimizing environmental impact. As you know, wall chargers and/or adapters are sold separately. Let us know if you would like any further assistance by contacting Samsung Support at your leisure. We're always here to assist you in every way that we can! Happy Holidays! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible does not connect
on February 4, 2024
Posted by: Desentz
from Michigan
Expertise:Intermediate
Brand new watch does not connect to new phone. Samsung has known about the issue and has not fixed it. Returning this product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 5, 2024
Good day Desentz,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To access all its fun and useful features, you'll want to connect your smart watch to your phone using the Galaxy Wearable app. If your phone isn't available, you can also set up your watch without a phone and pair it with the Galaxy Wearable app later. Once everything is set up, your smart watch and phone will make a dynamic duo. You can even automatically sync data between the two of them, such as your workout information from Samsung Health. Without knowing the details of the phone that you are attempting to set up with your Galaxy Watch6 Classic, I have provided a few resources to help you resolve what you may be experiencing with connecting your devices. If you would like further assistance after reviewing these resources, feel free to reach out to Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078020/
https://www.samsung.com/us/support/answer/ANS00082502/
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To access all its fun and useful features, you'll want to connect your smart watch to your phone using the Galaxy Wearable app. If your phone isn't available, you can also set up your watch without a phone and pair it with the Galaxy Wearable app later. Once everything is set up, your smart watch and phone will make a dynamic duo. You can even automatically sync data between the two of them, such as your workout information from Samsung Health. Without knowing the details of the phone that you are attempting to set up with your Galaxy Watch6 Classic, I have provided a few resources to help you resolve what you may be experiencing with connecting your devices. If you would like further assistance after reviewing these resources, feel free to reach out to Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078020/
https://www.samsung.com/us/support/answer/ANS00082502/
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Written by a customer while visiting Samsung US
Customer Rating
3
Watch is Good.. Band sucks
on December 21, 2023
Posted by: Goonies4Life
Expertise:Expert
Have had watch for a little over 4 months. Watch is great, haven't had any issues with the watch itself but the watchband is cheap and just split, woke up and found watch in bed
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Social Commerce, December 26, 2023
Hello Goonies4Life,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. We value your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you're in the market for a new watch band for your Galaxy Watch6 Classic, I have linked the compatible watch bands below for your review. Feel free to contact Samsung Support if you have any questions for us or if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. We value your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you're in the market for a new watch band for your Galaxy Watch6 Classic, I have linked the compatible watch bands below for your review. Feel free to contact Samsung Support if you have any questions for us or if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/
Written by a customer while visiting Samsung US
Customer Rating
1
Too cheap to add a BP monitor chip
on January 31, 2024
Posted by: Timm
I've had this for month and wish I had never seen it. No blood pressure monitor . 48 hour battery life
Save your money
Save your money
Response from Samsung USBy Social Commerce, February 2, 2024
Hi there Timm,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. On average, the Galaxy Watch6 Classic battery can last up to 40 hours so that you have the power to do more of what you'd like in your day! When you finally need to power up your Watch6 Classic again, you can quickly charge it back up from 0% to 45% in just 30 minutes! If your Galaxy Watch6 Classic is experiencing battery drain or having decreased battery life, from certain apps increasing battery consumption for example, take a moment to review the article titled, "Reduced battery life on your Samsung smart watch" to learn more about how to increase your watch's battery life. Please do not hesitate to contact Samsung Support if you would like any further assistance. We're always here to assist you in every way that we can! Thank you for being a faithful Samsung customer.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. On average, the Galaxy Watch6 Classic battery can last up to 40 hours so that you have the power to do more of what you'd like in your day! When you finally need to power up your Watch6 Classic again, you can quickly charge it back up from 0% to 45% in just 30 minutes! If your Galaxy Watch6 Classic is experiencing battery drain or having decreased battery life, from certain apps increasing battery consumption for example, take a moment to review the article titled, "Reduced battery life on your Samsung smart watch" to learn more about how to increase your watch's battery life. Please do not hesitate to contact Samsung Support if you would like any further assistance. We're always here to assist you in every way that we can! Thank you for being a faithful Samsung customer.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Written by a customer while visiting Samsung US
Customer Rating
4
battery life
on March 14, 2024
Posted by: Tlaquil
from Rohnert Park Ca.
Expertise:Intermediate
40 hour battery life?? maybe if you don't have any apps running and never look at the watch. I am charging at least once a day. I charged this morning at 9am it is 4pm and battery is at 50% . This is my first smart watch and I am used to exaggerated promises on almost all electronic. I like the device it has feature I have been looking for but 40 hours no way.
Features
3
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Poor battery life
on August 17, 2023
Posted by: joanie
from California
Expertise:Beginner
Bought this 2 days ago and really unhappy with the fact that it needed to be charged every 20-23 hours. It is a Galaxy Watch6 40mm LTC. Think I will return it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 18, 2023
Hi Joanie... We appreciate you taking the time to review the Samsung Galaxy Watch6 Classic. We value your thoughts as we continue to innovate and improve on the design and functionality of our products. I've linked an article that should help with the battery of your watch. Please feel free to contact Samsung Support for additional assistance. Thank you for being the best part of Samsung. -Bethany
Reduced battery life on your Samsung smart watch
smsng.us/Samsung-Support
Reduced battery life on your Samsung smart watch
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US