Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 43mm LTE - Silver - (2023)
Average customer rating
4
(198 Reviews)
Rating breakdown 198 reviews
5 Stars
112
4 Stars
29
3 Stars
21
2 Stars
13
1 Star
23
78%of customers recommend this product.
(
90 out of
116)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 43mm LTE - Silver - (2023)
Customer Rating
1
Battery drain
on August 18, 2023
Posted by: Ron G
Have Watch 6 for 4 days. Horrible battery drain. With EVERYTHING off, drains to zero in 5 hours. Did ALL the recommendations. Nothing worked. Can't even tell the time for more than 5 hours. Sad
No, I would not recommend this to a friend.
Response from Samsung USBy Michael, Social Commerce, August 28, 2023
Hi Ron G,
Thank you for your review of the all-new Samsung Galaxy Watch6 Classic.
Here at Samsung, we are always trying to find way to improve on our existing designs. It sounds like you have had a less than ideal experience with your new Watch.
I would love to help provide you with a link to an article with some tips and getting the most out of the battery life of your watch.
More importantly, I would love to provide you with links to be able to reach out to support and they will be able to troubleshoot your watch further and help you to have a great experience with your Galaxy Watch6 Classic.
Please see below for the link to the article, as well link for support.
Reduced battery life on your Samsung smart watch: https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Support: smsng.us/Samsung-Support
Warranty Info: smsng.us/Warranty-Info
Samsung Care Plus: smsng.us/Samsung-Care-Plus
Facebook: smsng.us/Facebook-Messenger
Twitter (Now "X"): smsng.us/Twitter-Messages
Samsung Community: smsng.us/Samsung-Community
Thank you again!
Best,
-Michael
Thank you for your review of the all-new Samsung Galaxy Watch6 Classic.
Here at Samsung, we are always trying to find way to improve on our existing designs. It sounds like you have had a less than ideal experience with your new Watch.
I would love to help provide you with a link to an article with some tips and getting the most out of the battery life of your watch.
More importantly, I would love to provide you with links to be able to reach out to support and they will be able to troubleshoot your watch further and help you to have a great experience with your Galaxy Watch6 Classic.
Please see below for the link to the article, as well link for support.
Reduced battery life on your Samsung smart watch: https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Support: smsng.us/Samsung-Support
Warranty Info: smsng.us/Warranty-Info
Samsung Care Plus: smsng.us/Samsung-Care-Plus
Facebook: smsng.us/Facebook-Messenger
Twitter (Now "X"): smsng.us/Twitter-Messages
Samsung Community: smsng.us/Samsung-Community
Thank you again!
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
3
Great software, not so good hardware
on August 18, 2023
Posted by: Cycling _dude
from Miami, Fl
Expertise:Expert
Got this to upgrade my watch5, had galaxy wear devices since the watch 3 and as an avid cyclist had the HR, GPS and recovery metrics always present when using this biometric measure device.
This iteration, or at least the one I've got, was wildly innacurate on HR and recovery (sleep) cycles.
Where my watch5 and a whoop device I own since the start of this year where marginally close the watch6 did not get close to either.
This iteration, or at least the one I've got, was wildly innacurate on HR and recovery (sleep) cycles.
Where my watch5 and a whoop device I own since the start of this year where marginally close the watch6 did not get close to either.
As fitness and tracking of biometric KPIs is my main use I'm disappointed by the lackluster performance and nonchalant brand attitude of the brand for what could be the core fan base of this line.
All other features do as they promise, play music, pay, read messages and the software is intuitive and easy to get. If that's your main use get one.
So I'm sticking to my wear5 for the time being even when I'm truly missing the watch6 dial crown.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
3
Response from Samsung USBy Michael, Social Commerce, August 28, 2023
Hi Cycling _dude,
Thank you for purchasing the all-new Samsung Galaxy Watch6 Classic.
Here at Samsung, we are always trying to innovate and improve on our existing designs, and it seems may have had a less than ideal experience with your new watch.
I would like to provide you with an article that may help you as well as links to be able to reach out to support that may be able to troubleshoot your watch further.
The article is titled: Step and heart rate tracking not working on Samsung smart watch. Please select this link to access the article. https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Here are links to be able to access more support.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Please feel free to reach out if you have any questions and thank you again for purchasing the all-new Samsung Galaxy Watch6 Classic.
Best,
-Michael
Thank you for purchasing the all-new Samsung Galaxy Watch6 Classic.
Here at Samsung, we are always trying to innovate and improve on our existing designs, and it seems may have had a less than ideal experience with your new watch.
I would like to provide you with an article that may help you as well as links to be able to reach out to support that may be able to troubleshoot your watch further.
The article is titled: Step and heart rate tracking not working on Samsung smart watch. Please select this link to access the article. https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Here are links to be able to access more support.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Please feel free to reach out if you have any questions and thank you again for purchasing the all-new Samsung Galaxy Watch6 Classic.
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy 6 Classic
on August 17, 2023
Posted by: Leodrg
I received my new Galaxy 6 Classic and I absolutely LOVE it! I LOVE all of the features but most importantly the stylish look! I can swap out the bands, change the colors and designs on the display.... I LOVE IT!
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing
on August 17, 2023
Posted by: Diane
from PA
Expertise:Intermediate
This was so disapointing, had the watch 4 days. Could not make it through one of the days with a charge. In fact I get up at 5Am and by noon I'd have to charge it.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Michael, Social Commerce, August 24, 2023
Hi Diane,
Thank you for purchasing the all-new Samsung Galaxy Watch6 Classic.
Here at Samsung, we strive to be innovators and we are constantly trying to improve on our existing designs, with that said, it seems as though you are having a less than ideal experience with the Battery life of your new watch.
I would love to provide you with a link to some tips on how to get the best performance out of your Watch.
Reduced battery life on your Samsung smart watch: https://www.samsung.com/us/support/troubleshooting/TSG01003232/
I would also like to point out that you may need to contact Customer Care to help troubleshoot your device further.
I hope this information helps, and that you are able to enjoy your Watch even more.
Best,
-Michael
Thank you for purchasing the all-new Samsung Galaxy Watch6 Classic.
Here at Samsung, we strive to be innovators and we are constantly trying to improve on our existing designs, with that said, it seems as though you are having a less than ideal experience with the Battery life of your new watch.
I would love to provide you with a link to some tips on how to get the best performance out of your Watch.
Reduced battery life on your Samsung smart watch: https://www.samsung.com/us/support/troubleshooting/TSG01003232/
I would also like to point out that you may need to contact Customer Care to help troubleshoot your device further.
I hope this information helps, and that you are able to enjoy your Watch even more.
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Poor battery life
on August 17, 2023
Posted by: joanie
from California
Expertise:Beginner
Bought this 2 days ago and really unhappy with the fact that it needed to be charged every 20-23 hours. It is a Galaxy Watch6 40mm LTC. Think I will return it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 18, 2023
Hi Joanie... We appreciate you taking the time to review the Samsung Galaxy Watch6 Classic. We value your thoughts as we continue to innovate and improve on the design and functionality of our products. I've linked an article that should help with the battery of your watch. Please feel free to contact Samsung Support for additional assistance. Thank you for being the best part of Samsung. -Bethany
Reduced battery life on your Samsung smart watch
smsng.us/Samsung-Support
Reduced battery life on your Samsung smart watch
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding!! Features looks and functions!
on August 16, 2023
Posted by: Palladin257
from Ohio
Expertise:Expert
I just got it is Vanglourious!.I like it a lot better than the previous models!.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US