Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 43mm BT - Silver - (2023)
Average customer rating
4
(232 Reviews)
Rating breakdown 232 reviews
5 Stars
134
4 Stars
34
3 Stars
26
2 Stars
13
1 Star
25
79%of customers recommend this product.
(
113 out of
143)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 43mm BT - Silver - (2023)
Customer Rating
1
the worst watch on the market
on June 29, 2025
Posted by: Nosam
Expertise:Expert
From an electronic watch perspective, it is the biggest mistake I have ever made in my life.The clock is extremely slow, you have to wait at least 15-20 seconds while switching between sections.None of its features work except for the alarm and blood pressure, but it is shown as working in advertisements, which is wrong.I don't understand why they made and released such a slow watch.There is a green light flashing on the bottom of the watch, I assume it's for measuring heart rate, either this light or the surface of another watch creates brown spots on your wrist.They will most likely release a new watch in late June or mid-July I'm not sure if I will buy the new watch that Samsun will release, but I was very disappointed with this watch.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 30, 2025
Aloha Nosam,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6 Classic. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please feel free to check out, "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you may be experiencing with your device. If you would like further assistance afterward, feel free to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6 Classic. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please feel free to check out, "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you may be experiencing with your device. If you would like further assistance afterward, feel free to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Written by a customer while visiting Samsung US
Customer Rating
3
Battery Life
on April 11, 2025
Posted by: RSL Indy
from Indiana
Expertise:Expert
For all the cool features and the looks of this watch, I am still frustrated that I have to charge it EVERY day. I had the three and hoped by 6 Samsung would have figured out the battery issues. I keep switching back to my Fitbit so I can go for a few days at a time between charges.
Features
5
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, April 14, 2025
Hello RSL,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6 Classic. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 Classic battery offers up to 40 hours of life so that you have enough power to do more in your day. When you finally need to power up your Watch6 Classic, you can quickly charge it back up from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take the opportunity to review, "Reduced battery life on your Samsung smart watch" when you have the time to learn the various ways on how you can increase your watch's battery life. Feel free to reach out to Samsung Support if you have any questions afterward or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Galaxy Watch6 Classic
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6 Classic. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 Classic battery offers up to 40 hours of life so that you have enough power to do more in your day. When you finally need to power up your Watch6 Classic, you can quickly charge it back up from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take the opportunity to review, "Reduced battery life on your Samsung smart watch" when you have the time to learn the various ways on how you can increase your watch's battery life. Feel free to reach out to Samsung Support if you have any questions afterward or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Galaxy Watch6 Classic
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Written by a customer while visiting Samsung US
Customer Rating
1
Would not buy again
on April 5, 2025
Posted by: Cborky
Expertise:Intermediate
The only reason I bought this was because I had a great discount on it. I ended up using my old Samsung Pro 5. The watch is sluggish and I despise the fact that the ring around the face turns. The battery was also crap.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, April 7, 2025
Salutations Cborky,
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy Watch6 Classic. We appreciate your candor as we make every effort to improve the design and functionality of our product line. If your watch screen is slow to respond, frozen, or not responding at all the issue could be caused by a few different things. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Feel free to check out, "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you have described to be experiencing with your device. Also check out, "Reduced battery life on your Samsung smart watch" to see what factors may be impacting your battery life. Let us know if you have any questions or if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy Watch6 Classic. We appreciate your candor as we make every effort to improve the design and functionality of our product line. If your watch screen is slow to respond, frozen, or not responding at all the issue could be caused by a few different things. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Feel free to check out, "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you have described to be experiencing with your device. Also check out, "Reduced battery life on your Samsung smart watch" to see what factors may be impacting your battery life. Let us know if you have any questions or if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Veronika
from Maryland
Expertise:Expert
Verified Purchase:Yes
This is my 4th Galaxy watch, battery is better now, at least enough for 1 day but this pair of watch is freezes time to time. Disappointing.
I would recommend this to a friend!
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy R&R Team, March 17, 2025
Howdy Veronika,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 Classic battery can last up to 40 hours so that you have enough power to do more in your day. When you finally need to power up your Watch6 Classic, you can quickly charge it back up from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to review, "Reduced battery life on your Samsung smart watch" when you have the free time to learn more about how to increase your battery life. Some watch apps need to be installed on both your watch and phone to function. Because of this, if an app acts funny on your phone, it could act funny on your watch as well. If the app is unstable, the app may not open, frequently crash or freeze, or becomes unresponsive. To fix the problem, try restarting your watch and phone, and check for updates. Uninstall the app if issues persist, but it may be necessary to reset the watch. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please feel free to check out the resources that I have linked below for your review. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch6 Classic
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Samsung smart watch app crashes, freezes, or doesn't respond
https://www.samsung.com/us/support/troubleshooting/TSG01003174/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 Classic battery can last up to 40 hours so that you have enough power to do more in your day. When you finally need to power up your Watch6 Classic, you can quickly charge it back up from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to review, "Reduced battery life on your Samsung smart watch" when you have the free time to learn more about how to increase your battery life. Some watch apps need to be installed on both your watch and phone to function. Because of this, if an app acts funny on your phone, it could act funny on your watch as well. If the app is unstable, the app may not open, frequently crash or freeze, or becomes unresponsive. To fix the problem, try restarting your watch and phone, and check for updates. Uninstall the app if issues persist, but it may be necessary to reset the watch. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please feel free to check out the resources that I have linked below for your review. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch6 Classic
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Samsung smart watch app crashes, freezes, or doesn't respond
https://www.samsung.com/us/support/troubleshooting/TSG01003174/
Written by a customer while visiting Samsung US
Posted by: Cesar
from Georgia
Expertise:Expert
Verified Purchase:Yes
I gave him five stars, why is he a good smart watch?
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Marianne
from St. Petersburg, FL
Expertise:Intermediate
Verified Purchase:Yes
I love my Galaxy watch6 classic. It has all features I need with my favorite being the sleep coaching and the fitness app. The watch is also a beautiful accessory.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, March 5, 2025
Hey Marianne,
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6 Classic. Your feedback is invaluable to us. We're elated to hear that your Galaxy Watch6 Classic is exceeding your expectations so far. It's awesome that you're able to stay productive and connected to what matters most to you. If you would like to share any other feedback with us or if you would like further assistance, please let us know by contacting Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch6 Classic
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6 Classic. Your feedback is invaluable to us. We're elated to hear that your Galaxy Watch6 Classic is exceeding your expectations so far. It's awesome that you're able to stay productive and connected to what matters most to you. If you would like to share any other feedback with us or if you would like further assistance, please let us know by contacting Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch6 Classic
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Written by a customer while visiting Samsung US
Customer Rating
1
BIA Sensor stopped working as soon as the warranty
on February 28, 2025
Posted by: Dayal
BIA Sensor stopped working as soon as the warranty expired. At least better than my last Active 2 watch, which completely broke after the warranty expired.
Response from Samsung USBy R&R Team, March 3, 2025
Howdy Dayal,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. We appreciate your candor as we make every effort to improve the design and functionality of our product line. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ which provides physical damage protection to your eligible devices. Samsung Care+ is great for those unanticipated situations we may find ourselves in, like forgetting your Watch6 Classic in the seat of a taxi, having your device stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your watch and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about the ultimate peace of mind! Our partners at UbreakIfix are also available to assist you with any repair needs you may have. If you would like further assistance, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. We appreciate your candor as we make every effort to improve the design and functionality of our product line. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ which provides physical damage protection to your eligible devices. Samsung Care+ is great for those unanticipated situations we may find ourselves in, like forgetting your Watch6 Classic in the seat of a taxi, having your device stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your watch and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about the ultimate peace of mind! Our partners at UbreakIfix are also available to assist you with any repair needs you may have. If you would like further assistance, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch
on February 28, 2025
Posted by: Doc24
from Bladenboro, NC
Expertise:Beginner
I have a Galaxy watch 4 and I've really enjoyed it
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US