Customer reviews from husqvarna.com
Husqvarna - 420iQ 1 Acre Mowing Capacity Automower Residential Robotic Lawn Mower
Average customer rating
4.2
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
10
4 Stars
3
3 Stars
3
2 Stars
0
1 Star
1
88%of customers recommend this product.
(
15 out of
17)
Customer Reviews for Husqvarna - 420iQ 1 Acre Mowing Capacity Automower Residential Robotic Lawn Mower
Customer Rating
1
Incredibly Difficult to Set Up
on June 8, 2025
Posted by: Frustrated & Disappointed
from Ohio
[This review was collected as part of a promotion.] I am an IT professional with over 25 years of experience, which is important to remember as you read this. I have now set up two 410iQs in the last 30 days. I thought #1 was a fluke setup experience, but #2 was even worse. #1 just suddenly started working properly on it's own after sitting over night. I believe it was software related, perhaps fixed by an overnight firmware upgrade. #2 is still not working. Been charging for 12+ hours and says it's only 76%, although in the last hour since I started watching it, it's jumped 10%. Not normal charging behavior.
The main issue with both has been the firmware upgrades and docking but I'll focus on the #2 420iQ for the moment. It docks and charges (albeit apparently slowly), but the status never changes to Parked. It pulls out, tries again a few times, and eventually tells me there's a docking error. I figured out that when it's docking and sitting there for a moment, I can hit pause, then home, and it will go to a parked status.
I have "moved" the docking station, "added" a new one, gone through multiple power cycles, nothing works. I spent over 4 hours trying to set up #2 and gave up.
It should not be this hard. As an IT professional, I have many opinions about this, but the bottom line is that your UAT was probably done in a pristine environment and you didn't expose the product to real-world scenarios. I waited a long time for this product release and it's disappointing to say the least. All the instructions and videos imply the EPOS is the most difficult part of the set up. Not even close. EPOS worked flawlessly on the first try for both 420iQs.
No, I would not recommend this to a friend.
Response from husqvarna.comBy Husqvarna, June 9, 2025
Hello there. First, we want to apologize for any inconvenience. Please know that we have a direct Automower support line for customers like you: 833-991-ROBO(7626). Don't hesitate to give us a call so that we can better support you. We also have live chat assistance and troubleshooting on our website: https://www.husqvarna.com/us/support/contact . Again, we apologize for your inconvenience and hope to get the opportunity to assist you!
Written by a customer while visiting husqvarna.com
Customer Rating
4
Great Little Helper
on June 12, 2025
Posted by: Tumbler
[This review was collected as part of a promotion.] I'm in the second week of using Tumbler (Dark Night reference). I'll update this going forward. The initial setup of connecting to the mower and reference station were straight forward. The quick guide directions are easy to follow.
Mapping was a bit more tricky. Remember to go clockwise for the work areas and counter clockwise for the stay out zones. It's not that easy to drive, but you don't need to drive straight when dropping waypoints, just get to where you want... even if crooked, then drop the point where you want it. The most frustrating... you have to map the work area about 12 inches past the boundary for it to cut against it for full coverage. Also, everytime you edit an object, the mower starts back from the beginning of the mow. This is for ALL objects. May not be a big deal for smaller work areas, but for larger ones, you want to make an edit when you discover it's not mowing that area. My yard takes 2.5 days to mow. This needs to change to on demand (or close to it) editing.
I'm impressed with how fast the battery charges, it's incredible accuracy for patterns and it's ability to navigate when it hits an obstacle or temporarily gets stuck.
I'm impressed with how fast the battery charges, it's incredible accuracy for patterns and it's ability to navigate when it hits an obstacle or temporarily gets stuck.
I would recommend this to a friend!
Written by a customer while visiting husqvarna.com
Customer Rating
5
I entered this in the hope that I could win a rtk
on June 2, 2025
Posted by: Slowpoke
from canada edmonton alberta
[This review was collected as part of a promotion.] As a senior it has become a hard task to perform the lawn care, perhaps I could live longer if the lawn took care of itself
I would recommend this to a friend!
Written by a customer while visiting husqvarna.com
Posted by: Brian N
from Ellensburg, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I haven’t got my auto mower yet but I’m super excited! I love all the new technology added and can’t wait to get started.
I would recommend this to a friend!
Written by a customer while visiting husqvarna.com
Posted by: Carl R
from Grove City, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my second Husqvarna auto mower that I have owned. My first one was a 430XH. I was excited to see Husqvarna come out with a wireless mower. I purchased the wireless 420 IQ simply due to my five year old wired system kept getting cut by my neighbors and contractors working in my development. I set the wireless 420 IQ up by myself. It was very easy due to the videos which were provided with a QR code that came with the mower. Husqvarna really hit it out of the park this time. The mower is so efficient and works seamlessly on my property. It was very easy to install and find the perfect location for my EPOS reference station and the charging station. Great product!
I would recommend this to a friend!
Written by a customer while visiting husqvarna.com
Customer Rating
5
Very Intelligent and Powerful
on September 22, 2025
Posted by: Justin2025
from New Brunswick, Canada
[This review was collected as part of a promotion.] Bought midway through the summer and it had to start off with fairly tall grass to cut. It did it without issue and managed to get the whole property caught up in just a couple days! I was very impressed with this one over the wired 430HX that it replaced. Love the controllable mow patterns and zone setting and options for each. I don't know why everyone doesn't have one.
I would recommend this to a friend!
Written by a customer while visiting husqvarna.com
Customer Rating
3
Okay but could be better
on September 24, 2025
Posted by: Frank6563
from Wisconsin
[This review was collected as part of a promotion.] I bought the 420 IQ mower four months ago. It does a great job mowing when it works. But we are having issues with errors that keep popping up on it.
I would recommend this to a friend!
Response from husqvarna.comBy Husqvarna, September 29, 2025
Frank, thank you for being a Husqvarna Automower customer! While we are thrilled to hear that the mower does a great job mowing, we are sorry to hear that you are seeing errors. We would love the opportunity to assist you. Please call our direct automower phone support: 833-991-ROBO(7626). Our team hopes to hear from you.
Written by a customer while visiting husqvarna.com
Customer Rating
3
Great concept. Still needs work.
on September 27, 2025
Posted by: Mower Mike
from MA
[This review was collected as part of a promotion.] The mower works great 90% of the time. Cutting lines are crisp and straight and the lawn looks great. However, I seem to have a range of issues the other 10% of the time and it’s rare that I go two weeks without having to go out and correct something with the mower. The typical issues are: 1) the mower gets stuck. 2) the mower loses signal under a tree and gives up. 3) the mower cannot dock at the charging station and gives up.
It is a good mower for those that do not mind to tinker, but it is not a mow for those that just want to “set it and forget it”.
In addition, one of the wheels stopped working after the first few weeks. It turned out that the bolt keeps in place came loose. I would expect more quality control from a product in this price range.
It is a good mower for those that do not mind to tinker, but it is not a mow for those that just want to “set it and forget it”.
In addition, one of the wheels stopped working after the first few weeks. It turned out that the bolt keeps in place came loose. I would expect more quality control from a product in this price range.
No, I would not recommend this to a friend.
Response from husqvarna.comBy Husqvarna, September 29, 2025
Mike, thank you for being a Husqvarna Automower customer! We appreciate you for taking the time to reach out with this feedback. While we are thrilled to hear that the mower does a great job mowing most of the time, we are sorry to hear that you have run into some issues. We would love the opportunity to assist you. Please call our direct automower phone support: 833-991-ROBO(7626). Our team hopes to hear from you.
Written by a customer while visiting husqvarna.com