Customer reviews from Samsung US
Samsung - Galaxy Z Fold6 256GB (Unlocked) - White
Average customer rating
4.5
(1,850 Reviews)
Rating breakdown 1,850 reviews
5 Stars
1,348
4 Stars
307
3 Stars
106
2 Stars
36
1 Star
53
92%of customers recommend this product.
(
1,221 out of
1,328)
Customer Reviews for Samsung - Galaxy Z Fold6 256GB (Unlocked) - White
Posted by: Victor
from Las Vegas, NV
Expertise:Expert
Verified Purchase:Yes
I have had the Fold6 for a few weeks now and I'm happy I took advantage of the nice trade-in credit for my Fold5. I first thought it wouldn't be a worthwhile upgrade from the Fold5 to Fold6. I am so happy I did, the Fold6 is a noticeable upgrade in many areas, don't hesitate to grab the Fold6!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Saddiemay2
from Ohip
Expertise:Intermediate
Verified Purchase:Yes
Only thing is the battery seems to run out more quickly than my fold 5
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Houston, Texas
Expertise:Beginner
Verified Purchase:Yes
phone hanging most times , less time getting on full charge, phone overheating after an hour use
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
5
Value
2
Response from Samsung USBy Social Commerce, August 9, 2024
Hello Jaison,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. Your thoughts are valuable as we continue to bring our consumers the best in design and functionality. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy device’s touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. Take a look at, "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you have described to be experiencing with your device. You can use the Device care feature to keep up with the nuts and bolts of your device's performance. Please feel free to also review, "Keep your Galaxy phone or tablet from slowing down with Device Care" when you have some time available to learn how you can optimize your phone for faster, better performance. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. "Keep your Galaxy device at its normal operating temperature" is another great resource to check out when you have the time to learn some awesome tips on how to keep your device at its optimal temperature. If you have any questions for us after reviewing these resources or if you would like any further assistance, feel free to reach out to Samsung Support at your leisure. We're always happy to help! Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
https://www.samsung.com/us/support/answer/ANS10001953/
https://www.samsung.com/us/support/answer/ANS00076952/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. Your thoughts are valuable as we continue to bring our consumers the best in design and functionality. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy device’s touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. Take a look at, "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you have described to be experiencing with your device. You can use the Device care feature to keep up with the nuts and bolts of your device's performance. Please feel free to also review, "Keep your Galaxy phone or tablet from slowing down with Device Care" when you have some time available to learn how you can optimize your phone for faster, better performance. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. "Keep your Galaxy device at its normal operating temperature" is another great resource to check out when you have the time to learn some awesome tips on how to keep your device at its optimal temperature. If you have any questions for us after reviewing these resources or if you would like any further assistance, feel free to reach out to Samsung Support at your leisure. We're always happy to help! Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
https://www.samsung.com/us/support/answer/ANS10001953/
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US
Customer Rating
5
Basic Improvement needed alot for better user UX
on August 8, 2024
Posted by: Anonymous
from New York
Expertise:Expert
Verified Purchase:Yes
Phone is good but still needs lots of improvement. For ex. Screen Adjustment for the some of the apps doesnt work. Also the big screen doesnt adjust the app sizing leaving lots of blank space on the big screen. The finger print for unlocking the screen is on the start button which is very confusing. The UX needs lots of improvement. ALso the foldable screen is very small which doesnt give the good experience.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
1
Written by a customer while visiting Samsung US
Posted by: Sidd
Expertise:Intermediate
Verified Purchase:Yes
Absolutely in love with the Fold 6. I upgraded from the Flip 4. The design, user-friendliness, and AI are just a few of the features to mention. I love the overall aesthetics of the phone. Gaming is also an amazing experience. The S Pen features are my favorite, especially when used with AI. Highly recommend it. I can't wait to see where the Fold goes from here.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: ChrisW
from Toledo, OH
Expertise:Expert
Verified Purchase:Yes
Phenomenal build quality, sleek look, couldn't be happier!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Bernard
from New Haven CT
Verified Purchase:Yes
Need better battery
Need better photos
Need better video
Shorter will be better
A little wider
Need better photos
Need better video
Shorter will be better
A little wider
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, August 9, 2024
Hey Bernard,
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Here's how the Fold6 is different from its predecessor: at just 239 grams, the Fold6 is lighter and slimmer than the Fold5, making it more pocketable. An upgraded processor elevates the Fold6's performance across the board with CPU performance improved by 17%, GPU by 20% and NPU by 42% compared to Fold5. In regard to battery life, a single charge lasts longer on the Z Fold6 than the Z Fold5. Though the Fold6 features the same 4400mAh battery as what is offered with the Fold5, an advanced processor on the Fold6 allows for more efficient power usage, so you can listen up to 77 hours of music or watch up to 23 hours of video. Fantastic, right? Your Z Fold6 features the durable dual rail FlexHinge and carries a IP48 rating for water resistance. Its front and back glass are applied with the latest Corning Gorilla Glass Victus 2 material and metal frame with Armor Aluminum. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one-time discounted screen replacement with Galaxy Z Assurance. The Fold6 features a 10MP Front/Cover Camera. The Main Screen has a hidden 4MP Under Display Camera. And on the rear, Galaxy Z Fold6 is equipped with a 50MP Wide-angle Camera, 12MP Ultra-Wide Camera and 10MP Telephoto Camera. Throughout your day, take crisp, clear photos enhanced by an advanced processor and AI-powered software. Download Expert RAW for even more creative control of Galaxy Z Fold6's pro-grade cameras. Please do not hesitate to contact Samsung Support if you would like to share additional feedback with us regarding your recent purchase or if you have any questions for us. We'd enjoy hearing more from you sometime! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Here's how the Fold6 is different from its predecessor: at just 239 grams, the Fold6 is lighter and slimmer than the Fold5, making it more pocketable. An upgraded processor elevates the Fold6's performance across the board with CPU performance improved by 17%, GPU by 20% and NPU by 42% compared to Fold5. In regard to battery life, a single charge lasts longer on the Z Fold6 than the Z Fold5. Though the Fold6 features the same 4400mAh battery as what is offered with the Fold5, an advanced processor on the Fold6 allows for more efficient power usage, so you can listen up to 77 hours of music or watch up to 23 hours of video. Fantastic, right? Your Z Fold6 features the durable dual rail FlexHinge and carries a IP48 rating for water resistance. Its front and back glass are applied with the latest Corning Gorilla Glass Victus 2 material and metal frame with Armor Aluminum. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one-time discounted screen replacement with Galaxy Z Assurance. The Fold6 features a 10MP Front/Cover Camera. The Main Screen has a hidden 4MP Under Display Camera. And on the rear, Galaxy Z Fold6 is equipped with a 50MP Wide-angle Camera, 12MP Ultra-Wide Camera and 10MP Telephoto Camera. Throughout your day, take crisp, clear photos enhanced by an advanced processor and AI-powered software. Download Expert RAW for even more creative control of Galaxy Z Fold6's pro-grade cameras. Please do not hesitate to contact Samsung Support if you would like to share additional feedback with us regarding your recent purchase or if you have any questions for us. We'd enjoy hearing more from you sometime! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Written by a customer while visiting Samsung US
Customer Rating
4
Improve from Fold 4 and hope screen won't break
on August 8, 2024
Posted by: tonaltunes
from San Francesco
Expertise:Intermediate
Verified Purchase:Yes
Improve from Fold 4 and hopefully 6 screen isn't defective like on 4 but get the 2 year care just in case. Waiting on my stylus but using finger currently. Works well with Galaxy watch 7. Battery life is improved. Still learning about AI improvements. Hopefully this phone lasts 2 to 3 years rather than 18 months of Fold 4
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US