Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Edge 512GB (Unlocked) - Titanium Jet Black
Average customer rating
4.7
(819 Reviews)
Rating breakdown 819 reviews
5 Stars
642
4 Stars
137
3 Stars
27
2 Stars
9
1 Star
4
86%of customers recommend this product.
(
31 out of
36)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Edge 512GB (Unlocked) - Titanium Jet Black
Customer Rating
3
Galaxy Edge - Solid device, just needs some tweaks
on April 13, 2026
Posted by: EponaMom
[This review was collected as part of a promotion.] I got this phone because it was free with my cellular plan. I personally like the Ultra better. But, I also prefer a more chunkier phone. You may love the fact that it's so thin.
The good:
- It's pretty speedy
- It has yet to overheat, and I use apps like Alltrails a LOT
- I have a rugged case on it, and it has stood up to all of my abuse.
- It's got some great features
- I personally like Galaxy.AI and Copilot.
- It's pretty speedy
- It has yet to overheat, and I use apps like Alltrails a LOT
- I have a rugged case on it, and it has stood up to all of my abuse.
- It's got some great features
- I personally like Galaxy.AI and Copilot.
The bad:
- The battery is OKish
- The camera isn't great.
- Google and Samsung don't always like to play nicely.
- The battery is OKish
- The camera isn't great.
- Google and Samsung don't always like to play nicely.
The Ugly:
- It's almost unusable without a case. Without a case, I would be dropping this thing constantly.
- The charging port is super picky.
- I HATE the fingerprint sensor. It's got so e dynamic fingerprint sensor, whichexns that only certain screen protectors will work with it. Mainly, only the ones with ugly circles at the bottom.
- It's almost unusable without a case. Without a case, I would be dropping this thing constantly.
- The charging port is super picky.
- I HATE the fingerprint sensor. It's got so e dynamic fingerprint sensor, whichexns that only certain screen protectors will work with it. Mainly, only the ones with ugly circles at the bottom.
Overall. it's a great upgrade from what I had - A53 - but I wish I had the Ultra instead.
Value
3
Response from Samsung USBy R&R Team, April 15, 2026
Hi there EponaMom, thank you for sharing your experience of your Samsung Galaxy S25 Edge with us. We are pleased to hear you are enjoying the processing speed, ability for prolonged usage, and features of Galaxy AI. We have provided links to resources to help you maximize the battery life of your device, discover camera features available, resolve the experience with the fingerprint reader of your device, and best align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with the charging port, or have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Easy too use
on April 13, 2026
Posted by: Littleziggy193
[This review was collected as part of a promotion.] Voice comments not always working. Needs more advanced security software and features
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Magnificent
on April 13, 2026
Posted by: Jblessed47
[This review was collected as part of a promotion.] Absolutely love this phone tbe Galaxy A1 is awesome
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on April 13, 2026
Posted by: MikeBikesForMS
[This review was collected as part of a promotion.] I was eligible for an upgrade last year and chose the S25 with Galaxy AI because I wanted the best.
Hopefully the app integration gets better. Right now it's very limited. The phone processor is fast so I appreciate that. I also like the personalized features that other smart phones don't offer.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on April 13, 2026
Posted by: Superfly8022
[This review was collected as part of a promotion.] The galaxy ai is great. The phone is fst and keeps a battery life all day even with me being a heavy user. The apps run smooth it's a great device I highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Hilary s25 edge
on April 13, 2026
Posted by: HttrGalaxy
[This review was collected as part of a promotion.] Best galaxy I've ever had... thin battery last a long time . And amazing camera
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, but battery runs quickly.
on April 13, 2026
Posted by: WAuser
[This review was collected as part of a promotion.] My Galexy works great, but the battery does tend to run out quickly if I'm using multiple apps. I love how quick and easy it is to link my device to others in my home and the smart hub is great. The AI can be a little quirky, but does a good job for the most part.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Mon galaxy s 25 posede de l'intelligence artificie
on April 13, 2026
Posted by: Gabitodi
[This review was collected as part of a promotion.] To me, my phone is more than just a machine. Thanks to its built-in artificial intelligence, I can develop my projects very quickly. It also helps me follow my online English courses.
Value
3
Response from Samsung USBy R&R Team, April 16, 2026
Hey Gabitodi, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Edge with us. We are happy to hear that you are finding amazing features available on your device, and finding it helpful for your educational needs. We have provided a link to the full manual for your device to help you with additional features you may want to integrate in to your usage, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US