Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Edge 512GB (Unlocked) - Titanium Jet Black
Average customer rating
4.7
(819 Reviews)
Rating breakdown 819 reviews
5 Stars
642
4 Stars
137
3 Stars
27
2 Stars
9
1 Star
4
86%of customers recommend this product.
(
31 out of
36)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Edge 512GB (Unlocked) - Titanium Jet Black
Customer Rating
5
Great phone
on December 7, 2025
Posted by: Dannyb
[This review was collected as part of a promotion.] Great phone! Fits nicely in my pocket, isn't too bulky. Easy to manage and not a hassle.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
AI Junk
on June 30, 2025
Posted by: Mije
Bunch of AI junk that mostly can't be deleted or disabled.
Response from Samsung USBy R&R Team, June 30, 2025
Hey Mije, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Edge with us. We know our customers have a range of wants and needs from their chosen device. We have provided a link to the full device manual to assist you in best aligning the settings and features to your preferences. We have also provided a link to the Samsung Support Team if you believe your device is not operating as intended or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Huge disappointment
on September 18, 2025
Posted by: Seboobobob
[This review was collected as part of a promotion.] As a personal user of the new Samsung S25 Edge, I'm genuinely disappointed. This feels less like a step forward and more like a significant downgrade from my previous phone, the S22. I don't feel like I've bought a new phone at all.
For me, the most glaring and frustrating issue is the camera system. The S22 had a dedicated telephoto lens, which was a feature I used constantly. To my great dismay, the S25 Edge has completely abandoned this, opting for a dual-camera setup with just a wide and ultrawide lens. While Samsung claims the 200MP main sensor can achieve a "2x optical quality zoom" through cropping, it's just not the same. It’s a huge letdown and a major loss of functionality for anyone who values true optical zoom. The result is that I'm taking photos that feel less versatile and of a lower quality at a distance than I was with a phone that came out years ago.
And frankly, the obsession with making a phone as thin as possible is completely lost on me. How thin it is doesn't matter when it comes at the cost of essential features. The "engineering marvel" of its slim design means little when the core experience feels compromised. It's a shiny, sleek device that has stripped away the very things that made me a loyal Samsung customer. This phone is a massive disappointment. Galaxy AI
For me, the most glaring and frustrating issue is the camera system. The S22 had a dedicated telephoto lens, which was a feature I used constantly. To my great dismay, the S25 Edge has completely abandoned this, opting for a dual-camera setup with just a wide and ultrawide lens. While Samsung claims the 200MP main sensor can achieve a "2x optical quality zoom" through cropping, it's just not the same. It’s a huge letdown and a major loss of functionality for anyone who values true optical zoom. The result is that I'm taking photos that feel less versatile and of a lower quality at a distance than I was with a phone that came out years ago.
And frankly, the obsession with making a phone as thin as possible is completely lost on me. How thin it is doesn't matter when it comes at the cost of essential features. The "engineering marvel" of its slim design means little when the core experience feels compromised. It's a shiny, sleek device that has stripped away the very things that made me a loyal Samsung customer. This phone is a massive disappointment. Galaxy AI
Value
1
Response from Samsung USBy R&R Team, September 19, 2025
Hi there Seboobobob, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Edge with us. We know our customers have a range of needs and wants from their chosen device, and we do our best to provide a range of device options to meet the range of these needs. If you are looking for the top of the line camera features, the Samsung Galaxy S25 Ultra can't be beaten. We have provided a link to the Samsung SUpport Team to o ffer assistance if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Everything has gone well up to this point.
on July 8, 2025
Posted by: Crystalskull11
[This review was collected as part of a promotion.] Everything is functioning smoothly; I have no complaints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device
on August 2, 2025
Posted by: Pbanks8888
[This review was collected as part of a promotion.] Love this phone especially the galaxy ai it helps me do my basic things when my hands are full
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
NOT Impressed!
on June 28, 2025
Posted by: Anonymous
from Abc
Expertise:Expert
Traded my Galaxy S10 for the S25 Edge. UGH! I want my S10 back! In my opinion, it was a much better phone! Better options and control. Better photo screen view! This S25 just does NOT have what I like in a cell phone. And Samsung thinks that it is ok to download games onto the phone without asking 😩 Not impressed at all.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy R&R Team, June 30, 2025
Hello Anonymous, we appreciate your feedback on your Samsung Galaxy S25 Edge. We know it can take time with a new device to discover all of the amazing features, and align the settings to your preferences. We have provided a link to the full device manual to assist you with this discovery, and to the Samsung Support Team if you have questions, or ever believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Hate it
on June 6, 2025
Posted by: Ladybug
Too small. Screen is unresponsive to touch for copy and pasting. No punctuation on main keyboard screen. Can't customize notification sounds for different applications. Can't block messages from unwanted texters.
Response from Samsung USBy R&R Team, June 10, 2025
Hi Ladybug, thank you for your feedback on your Samsung Galaxy S25 Edge. We understand how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to the full device manual to help you best align the settings around your messages to your preferences. We have also shared a link to the Samsung Support Team if you prefer one on one assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung phone
on June 9, 2025
Posted by: Grizzly
from Kansas city
Samsung phone or one of the best phones great camera holds Great and my hands
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US