Customer reviews from roku.com
Roku - Indoor Smart Plug SE, 2-Pack - White
Average customer rating
4.7
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
113
4 Stars
10
3 Stars
5
2 Stars
1
1 Star
4
87%of customers recommend this product.
(
46 out of
53)
Customer Reviews for Roku - Indoor Smart Plug SE, 2-Pack - White
Customer Rating
1
Horrible
on May 10, 2024
Posted by: Horsegirl21
from Fairfax, va
It lasted four months. I was very upset… I should have stuck with a different brand.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, July 1, 2024
Hello there! We apologize for the inconvenience caused. This is not what we aim for with our products. We recommend contacting our support team at https://support.roku.com/contactus to diagnose and provide solutions for the issue.
We're looking forward to your better experience!
Roku Customer Advocate
We're looking forward to your better experience!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
LOVE LOVE LOVE this plug
on November 20, 2022
Posted by: Goerkins100677
[This review was collected as part of a promotion.] I love the Roku Indoor Smart Plug SE!! I love how easy and user friendly the set up was. I am not a very technical type person but I had no problem setting it up. I love that you can program it with an app. SO EASY
Written by a customer while visiting roku.com
Customer Rating
5
Excellent Product
on July 24, 2023
Posted by: Jack
from Nashville Tennessee
I use to have another brand smart plugs that were a nightmare to set up and were constantly giving trouble since I've switched over to Roku smart plugs I haven't had the first problem. I highly recommend any Roku product
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
ZERO
on November 19, 2022
Posted by: garygongola
from wisconsin
Bought 6 units, spent hours, tried ever possible method, no success in getting them to turn on and off to schedule. Edited rules in every possible alternative; sometimes one or two of the 6 units work but mostly not. No problem turning on and off manually.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, November 21, 2022
Hi Gary, this doesn't sound quite right and we'd like to help. Please visit us online at support.roku.com/contactus to connect with an agent. We're eager to learn more about your devices so that we can assist.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Fails to hold schedulle
on March 25, 2023
Posted by: Trav
from Woodstock, GA
Terrible device. Fails to hold schedule and ROKU has done nothing about it. Just VERY SORRY i bought 2 of them.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, April 17, 2023
Hi Richard, thanks for your feedback. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on November 17, 2022
Posted by: Not Joe Biden
Fantastic. Good price and it works. Easy to setup and comes back into view on the app when unplugged and plugged back it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great product, trustworthy brand!
on November 19, 2022
Posted by: frank21
[This review was collected as part of a promotion.] This smart plug solved my dilemma of turning on and off my outside lights. We don't have a switch, so it was always a matter of plugging them in when we wanted them and then unplugging and walking in the dark to go inside at the end of the night. This smart plug made it so we could turn them on before walking out of the house & turn them off once we're back inside. Love it!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Works Great-Must Use ANOTHER PHONE APP!
on November 26, 2022
Posted by: Rich in Cody
from Cody Wyoming
I purchased 4 of the Roku Indoor Smart Plug SE's today.
Yes, these are great smart plugs. I have been setting up smart homes for over 15 years and have used and have in use a variety of smart plugs. Most were easy to setup using the Smart Life phone app so all the various smart plugs and their dedicated phone apps could be consolidated into one phone app. Not the Roku Indoor Smart Plug SE, however?!?
The Roku Smart Plug SE requires you to first download the Roku smart home app and then you must activate the Roku Smart Home Skill in your Alexa app. Not a big deal, but another pain. After the Roku Smart Plug SE's are activated in Alexa, you can then use Alex for all of your devices. Unlike other devices, the Roku Smart Plug does not automatically integrate into the Smart Life app on your phone.
The Roku Smart Plug SE requires you to first download the Roku smart home app and then you must activate the Roku Smart Home Skill in your Alexa app. Not a big deal, but another pain. After the Roku Smart Plug SE's are activated in Alexa, you can then use Alex for all of your devices. Unlike other devices, the Roku Smart Plug does not automatically integrate into the Smart Life app on your phone.
Bottom Line: If you want to use this device, you must ADD ANOTHER app to your phone-NOT COOL!
Positive: Once setup, they automatically update their Firmware-a good thing! Roku: Please keep the Firmware updates coming!
Positive: Once setup, they automatically update their Firmware-a good thing! Roku: Please keep the Firmware updates coming!
Response from roku.comBy Rebecca, Roku Customer Advocate, November 27, 2022
Hi Rich! We appreciate you taking a moment to share your feedback with us. Our team is always on the lookout for new ways to improve our products and we’ll be sure to pass your comments along to our product team.
If there is anything that we can assist you with along the way, don't hesitate to reach us at support.roku.com. We hope that you continue to enjoy the new product line up.
Welcome Home!
Roku Customer Advocate
If there is anything that we can assist you with along the way, don't hesitate to reach us at support.roku.com. We hope that you continue to enjoy the new product line up.
Welcome Home!
Roku Customer Advocate
Written by a customer while visiting roku.com