I enjoy using the Pro and have only one negative with its use. It actually doesn't shred ice as well as the NutriBullet. That's hard to believe but it is my experience.
Product needs to be made so that the gasket stays in the blade holder not ground up in the drink. Difficult getting your warranty people to understand the on going problem.
I loved it. Felt really great with the extra fruits, vegetables, and nuts. I purchased it from HSN in July. I followed all the directions on its use and care. It now will not engage the motor in the base when a place the container on it. Very disappointed.
We bought this 2 months ago. I had problem with O ring come apart and get tangelled in blade assy. & then started leaking through. But After getting new assy. everything worked best. We made Hot soup with it couple of times it does great job. We are enjoying it very much.
Works good and would suggest over the routine machine for the motor wattage first machine purchased was not the pro model and couldn't handle the hard stuff and burned out with everday use.