The gal who assisted me went through several steps in order to correct a problem. Since it could not be corrected she was prompt in providing a replacement device.
Juiced for years. My husband got it for me for Christmas 2014 And I've used it everyday. He worried about the motor burning out and got me another one in June. It's still going strong and I'm feeling great. I just use whatever produce I have sometimes with dried ginger and turmeric and pine nuts or cashews. Dentist noticed healthier gums, hair is thicker and prettier, knee pain from torn meniscus barely noticeable, more energy, no menstrual cramps. I could go on and on. Everyone is different but these are my results. Clean up is sooooo easy. I still have to work out and eat other healthy foods to lose weight but this product helps me to get those servings of fruits and veggies in quickly and efficiently. Love it!