Customer Reviews for NutriBullet - Pro 900W Single-Serve Blender - Black Stainless Steel
Customer Rating
5
Great Product and Great Customer Service
on December 3, 2015
Posted by: Amarie
from New York, NY, United States
Gender:Female
I bought this in July of 2014 and it recently stopped working. I called their customer service department and spoke to Kimberly A. who was the nicest, and most helpful agent I think I ever dealt with in any company. It was such a refreshing experience as she was able to replace the part for next to nothing (warranty had expired).
I have had this for 9 months, stainless steal part underneath the blade now produces horrible rust color liquid when wet, plastic bits protruding from the cups have snapped, so cups are no use at all now. Don't buy.
We've been putting the blades and accessories in the dishwasher, which I guess we shouldn't be doing. As a result, the rubber gaskets seals for the blades and tops have been coming off and then breaking. I wanted to buy replacement gaskets, but you can't just buy the gaskets. However, the Customer Service Rep is sending me two new blades with gaskets for the cost of shipping only. This is an excellent work around by the rep and I appreciate it. The company, however, should make the gaskets available on their own.