Customer reviews from samsonite.com
Samsonite - UpLIFT HS 20" Expandable Carry on Spinner Suitcase - Silver Shimmer
Average customer rating
4.2
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
46
4 Stars
9
3 Stars
5
2 Stars
3
1 Star
7
68%of customers recommend this product.
(
23 out of
34)
Customer Reviews for Samsonite - UpLIFT HS 20" Expandable Carry on Spinner Suitcase - Silver Shimmer
Customer Rating
4
This suitcase is unbelievable
on July 20, 2025
Posted by: Katherine
Tearing of the zipper after one use. I purchased a suitcase one week ago, and it already started tearing at the zipper. I did not check the bag and carried it on the plane myself. I did not overpack the suitcase either.
I submitted my original review with one star and Samsonite rejected my review stating it couldn’t be published with no reason.
I submitted my original review with one star and Samsonite rejected my review stating it couldn’t be published with no reason.
Written by a customer while visiting samsonite.com
Customer Rating
2
Great design and light, but fatally flawed hinges
on April 7, 2026
Posted by: Afransmichael87
from San Francisco, CA
Gender:Male
I purchased this luggage for San Francisco to Hong Kong/Jakarta/Bali trip about a month ago. First time using the luggage structurally the luggage survived the trip extremely well, no dents or crack. However the hinges has completely failed. The stitches on one side of the hinge came apart by the time I arrived in Jakarta. I can see glue residue coming apart from the middle of the hinges. Very poor design as the hinge is bit flexible enough to actually bend when the luggage is opened. Contemplating repair options or modify personally with a more reliable hinges system. 2 stars for great design and lightweight for the size.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 11, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
The warranty means nothing
on January 11, 2025
Posted by: Alex S
from Los angeles
My carry on luggage has a defective zipper which opens up and I learned this right before my trip. I tried to use the warranty to get it repaired or replace but they have made it impossible hard by asking for model number or SKU which isn't easily accessible. Also, they require a shipping fee.
I am throwing the luggage away, it's not worth the time or expense to use the warranty.
DON'T BUY SAMSONITE products as they don't stand by their products and the warranty they offer means nothing if it's made so difficult and expensive to be used. I have no choice but to trash a never used luggage!
I am throwing the luggage away, it's not worth the time or expense to use the warranty.
DON'T BUY SAMSONITE products as they don't stand by their products and the warranty they offer means nothing if it's made so difficult and expensive to be used. I have no choice but to trash a never used luggage!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 16, 2025
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Customer Rating
1
Collapsed on first trip
on November 6, 2024
Posted by: Drjulie
from Illinois
Unfortunately I bought a full set of this luggage last week. It is not inexpensive. I took it on my trip from Chicago to Houston today. When I picked it up for baggage claim one corner was totally collapsed pushing the wheel in making it unable to wheel correctly. I am a monthly traveler and have never had this happen. This is completely worthless.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, November 8, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
3
Lightweight
on September 25, 2024
Posted by: ssaint
from Charlotte NC
The suitcase is impressively lightweight, making it easy to carry. However, it lacks internal compartments for better organization, and for the price, I expected more features.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 27, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
4
Good case, but needs improvements
on March 1, 2025
Posted by: Dir Ya
Gender:Female
Light weight and good looking. However not a single pocket inside on a larger model and it is not expandable at all. Would love these options. Other than that seems sturdy and durable luggage piece.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Durability
on April 12, 2024
Posted by: aihtnycx
[This review was collected as part of a promotion.] Love this luggage for it extremely light weight and the durability. The shiny coating makes it a beauty to use during my trips in the future & the conveyer belt. Love it! It is easy to move around
Written by a customer while visiting influenster.com
Customer Rating
5
Great lightweight spinner with built in lock!
on April 13, 2024
Posted by: colleenl57
[This review was collected as part of a promotion.] Really like this lightweight but large spinner! It’s durable and the built in lock gives you added security! It has good storage capacity and is easy to maneuver at the airport. I am excited to use it on my future travels!
Written by a customer while visiting influenster.com