Customer reviews from brother-usa.com
Brother - ScanNCut SDX125EGY Electronic Cutting System - Gray
Average customer rating
4.4
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
90
4 Stars
13
3 Stars
10
2 Stars
3
1 Star
9
98%of customers recommend this product.
(
61 out of
62)
Customer Reviews for Brother - ScanNCut SDX125EGY Electronic Cutting System - Gray
Customer Rating
5
Love it
on March 22, 2022
Posted by: MissBNH
from Concord NH
Works much better than the other popular brand. I have made custom shoes, custom shirts and it's super easy. Was easy to set up and the program for it is pretty simple as well. Wish I had one years ago..
Written by a customer while visiting brother-usa.com
Customer Rating
5
Scan N Cut
on May 30, 2022
Posted by: Danielle
from Florida
It is very easy to set up. Canvas workspace is easy to navigate as well. There was a bit of learning to use the different options but, I watched different videos and they helped.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Brother ScanNCut SDX125e
on April 21, 2023
Posted by: Cinnibean
from Phoenix, Arizona
Brother ScanNCut SDX125e is wonderful for me. It does everything I want it to do, cutting various materials, especially fabric.
Written by a customer while visiting brother-usa.com
Customer Rating
3
It's okay, but I'm disappointed
on July 24, 2023
Posted by: nb47
from CA
This machine is called the "scan & cut", and it does that fairly well, as long as the thing you want to cut has no breaks in the outer line. Unfortunately, the instructions are to make a project that has nothing to do with scanning & cutting. I find the software and the device panel not very intuitive. For example, if I want to scan an image and cut around the outside of it, I haven't yet figured out how to enlarge the cutting border so that it doesn't cut all the tiny things in the middle. I suspect to get my value out of it, I'll have to spend a weekend experimenting until I can figure out how to do what I bought it for. The other annoying thing is the cutting mats are outrageously expensive.
Response from brother-usa.comBy Brother, Customer Service, July 25, 2023
We would like to help answer any questions you may have about your Brother ScanNCut SDX125E. Please see the links below for videos that may help:
https://support.brother.com/g/b/faqlist.aspx?c=us&lang=en&prod=hf_sdx125eeus&ftype3=100041
To edit your scanned image or enlarge it, please see the information on how to use the Scan to Cut Data feature:
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx125eeus&faqid=faqh00000726_001
If we can be of further assistance, you can contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://support.brother.com/g/b/faqlist.aspx?c=us&lang=en&prod=hf_sdx125eeus&ftype3=100041
To edit your scanned image or enlarge it, please see the information on how to use the Scan to Cut Data feature:
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx125eeus&faqid=faqh00000726_001
If we can be of further assistance, you can contact Brother Customer Service directly at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Epic FAIL
on November 16, 2024
Posted by: yafasil
from Sacramento, CA
I have purchased 2 scan n cut machines and they have both failed, one within 2 months and the first within a year. It doesn’t load the mat correctly, it goes in crooked. New mat, old mat, it doesn’t matter. When it cuts it shifts the mat, ruining a lot of expensive paper. I’m about to throw the machine out the window. Brother knows about these issues and doesn’t care. I will never buy another brother machine nor will I ever recommend one to anyone.
Response from brother-usa.comBy Brother Customer Service, November 19, 2024
Thanks for taking the time to review your experience with the Brother SDX125EGY. We appreciate your feedback. I’m sorry to hear you are having some issues with the Brother SDX125EGY and that your experience with Brother Customer Service was poor. I sincerely apologize for any inconvenience this issue may have caused you. If you’ll give us another chance, we’d like to make things right. Please contact us directly at:
https://www.brother-usa.com/support/SDX125EGY
https://www.brother-usa.com/support/SDX125EGY
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love my machine!
on February 28, 2025
Posted by: Kate
from Louisville, KY
After spending hours researching which cutting machine would be best, I picked the Scan and Cut SDX125e and couldn't be happier! I wasn't expecting the detail in the cuts to be as perfect as they are, even with some of my smaller detailed designs. Definitely recommend this product to anyone in the market!
Written by a customer while visiting brother-usa.com
Customer Rating
5
So awesome!
on January 29, 2021
Posted by: Lmc5209
from Ohio
[This review was collected as part of a promotion.] I received this for free in exchange for my honest opinion. I really like this machine. It’s very easy to use, even for someone who has no experience at all. The screen is large enough to see well and the application I use on my laptop works well too. It’s easy to transfer from my laptop to the machine wirelessly. I have only worked with card stock so far, but I’ve done several projects. I’m playing around with it to get comfortable before buying more materials. I can see this being really useful for holidays, education, and just fun crafts. I can’t wait to make more projects!!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great product!
on February 1, 2021
Posted by: Choosyone31
from Washington
[This review was collected as part of a promotion.] I have the Brother ScanNCut SDX125E. The machine came with a cardstock project as an introduction to the cutter. It was easy to complete the project by following the instructions, and it turned out nice. The cutter itself is pretty easy to set up and to use, but I had a very hard time downloading the free workspace software that Brother promotes (I was able to use the web version of the program and to register an account). I could not find a link to download the file on the Brother site, but eventually found a direct link on a blogger's site. Once that was installed on my laptop, I quickly figured out how to create a design on my laptop and have it exported to the cutter. Using additional fonts was easy as well. As a first time user of cutting machine, I wish the user manual was more detailed about how to cut vinyl vs cardstock, half cuts, etc., but I think if you already have this knowledge or look up tutorials online it will be very easy to use. I still wish I had a decent manual (without needing to download it or look to YouTube videos) that walked me through crafting several different projects. The autoblade does, indeed, detect the pressure needed for different materials! I like that I can quickly make and print labels and installed designs right from the scanner/cutter. The led touch screen makes it all so easy. It comes with a little stylus, but the screen responds to my finger just fine, albeit a little pressure is required with either method. The included designs are great, the machine is quiet, and the cuts are clean.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com