Customer reviews from brother-usa.com
Brother - ScanNCut SDX125EGY Electronic Cutting System - Gray
Average customer rating
4.4
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
90
4 Stars
13
3 Stars
10
2 Stars
3
1 Star
9
98%of customers recommend this product.
(
61 out of
62)
Customer Reviews for Brother - ScanNCut SDX125EGY Electronic Cutting System - Gray
Customer Rating
4
So cool!
on March 8, 2021
Posted by: kgmadams
from Austin, TX
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I decided to request this product because I'm not super crafty, but I desire to be so! My baby just got a helmet to help with the flat spots on his head and I was able to easily create and print stickers to decorate his helmet. I look forward to trying out lots of different media using the Scan N Cut.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
SDX125, not worth the trouble
on June 23, 2022
Posted by: not impressed
from Montana
I do not like it, it is too sticky about everything. It is very computereze and I am not that good with computers. It is too sensitive to how I apply the Steam A Seam so that it doesn't cut through everything. The fact that it only cuts one piece of cloth at a time is annoying and time consuming.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Momma Got a new toy!
on February 25, 2021
Posted by: MamaD14
from Grand Rapids, MI
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product.
I am loving this machine ! It was super simple to set up and I keep discovering more and more it can do ! I have used it for both my business and my home, professional looking products and fun kids crafts ! My daughter loved making all her "fancy" valentines with it ! I have an order of vinyl arriving this weekend and can not wait to dive even further into the capabilities !
I am loving this machine ! It was super simple to set up and I keep discovering more and more it can do ! I have used it for both my business and my home, professional looking products and fun kids crafts ! My daughter loved making all her "fancy" valentines with it ! I have an order of vinyl arriving this weekend and can not wait to dive even further into the capabilities !
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Help!! Slow learner!!!
on September 15, 2024
Posted by: Merrygrandma
from Laquey, Missouri
I have yet to be able to successfully use this tool. I even found a dealer and paid for two classes.
Response from brother-usa.comBy Brother Customer Service, September 18, 2024
Thanks for taking the time to review your experience with the Brother SDX125EGY. We appreciate your feedback. I’m sorry to hear that you are having issues with the Brother SDX125EGY. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/SDX125EGY
https://www.brother-usa.com/support/SDX125EGY
Written by a customer while visiting brother-usa.com
Customer Rating
3
I would love to love it!
on January 16, 2025
Posted by: P Musick
from Southern Ohio
This is probably a great machine. The problem I’m sure is the operator. There is much to learn about how it works. I feel like I stay confused. Hoping it gets better.
Response from brother-usa.comBy Brother Customer Service, January 21, 2025
Thanks for taking the time to review your experience with the Brother SDX125E. We appreciate your feedback. I’m sorry to hear that you are having difficulties with the Brother SDX125E. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/SDX125E
Written by a customer while visiting brother-usa.com
Customer Rating
1
Frustrated and not happy
on February 10, 2026
Posted by: Mishaye
I have tried every combination to cut stickers. it is a joke! it will NOT cut using a kiss cut. It cuts through the image even thou I tell it to cut a white border it still cuts thru my images. I would not waste my money on this machine again! BUY A CRICUT!!!!!
Response from brother-usa.comBy Brother Customer Service, February 11, 2026
Thanks for taking the time to review your experience with the Brother SDX125E. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother SDX125E. We sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/SDX125E
https://www.brother-usa.com/support/SDX125E
Written by a customer while visiting brother-usa.com
Customer Rating
5
Fun for all ages.
on February 2, 2021
Posted by: Lynkruger
from Austin Texaa
[This review was collected as part of a promotion.] I got this device for my craft projects. It’s nice to have as an added crafting tool. I spend a lot of time with my grandkids doing crafts and art projects so this is a great addition for diversifying our project options. We plan to design homemade valentines this year!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
This machine is AMAZING!
on February 25, 2021
Posted by: Molana88
from New york
[This review was collected as part of a promotion.] Brother - SDX125e is the product I received about 2 weeks ago, and i absolutely LOVE it! This is sooo cool! This products works sooo well. The one thing that is a nice bonus would be it comes with 2 plastic cards. On these cards are digital templates. They give you a wide range of ideas you can use. Or you can draw your own design that you want the machine to cut out for you. I love my Brother product and have been using it every signle day.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com