Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Average customer rating
4.3
(3,148 Reviews)
Rating breakdown 3,148 reviews
5 Stars
2,211
4 Stars
288
3 Stars
217
2 Stars
158
1 Star
274
82%of customers recommend this product.
(
2,319 out of
2,824)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Customer Rating
5
Love it
on August 24, 2023
Posted by: Glenda
Gender:Female
Love the airwrap , my hair is curly and at the beginning I couldn’t understand how to manage my hair with the airwrap then I start watching tips and tricks in videos and OMG I get beautiful blowouts in my hair every time if I’m in doubt of anything of the airwrap like how it sound or anything I call customer service and they are great on answering all my questions ,they help a lot in the process like you are a VIP . First time having a Dyson and wont be my last .
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
I need more instruction
on July 12, 2022
Posted by: OGAnnie
Gender:Female
I got my entire air wrap deluxe kit with 4 barrel, 2 brushes, and a round metal brush. I’m a little confused as to how damp my hair should be when I airwrap. I asked my stylist to give me instructions to get the hair I want. So far, I’ve only been able to use the round brush. It will take me some time and effort to learn how to use this. I really like the lightweight blower wand. I’m elderly and it’s easy to use with arthritis. A few more instruction videos would be helpful.
Written by a customer while visiting Dyson
Customer Rating
1
Waste of money/doesn’t even work
on August 13, 2023
Posted by: Margot 2023
Gender:Female
I wanted to love it, but it disappointed on all levels. Honestly is there anything easy about this device. On top of it not curling whatsoever regardless of how many times and different hair wetness/dryness levels we tried, it also stops working and it hasn’t even been a day of us trying it. Filter looks spotless clean (it’s a brand new styler after all), is it really overheating after a few min of on/off use??
I am really sad as I wanted to style mine and my daughter’ hair without spoiling it (especially since she is still a child) but it looks like there is no magic way. Sending it back (((
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, August 16, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. I'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
5
Love, love, love!💖
on July 21, 2023
Posted by: Avalon
Gender:Female
I am over the moon with my Airwrap. It’s the only tool
I need to style my long hair. I’ve never been able to get results I’ve been happy with at home with my other tools. I find the Airwrap easy to use, well worth the investment imo. The trick is to use smaller sections of hair.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
Considering the cost thought would be amazing, a b
on July 10, 2022
Posted by: KKTX
Gender:Female
Thought it would be amazing, but my hair won’t hold a curl with such wide barrels. The kit didn’t even come with the 0.8” barrel I need for my hair type. The kit should include everything at this cost. I am waiting to get a .8” barrel which still is not in stock. Dyson should consider all hair types when selling such an expensive kit. I like it how smooths my hair, but I don’t love it like I should at this cost & may sell it if I can’t get the needed barrel.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Customer Rating
2
It’s OK
on August 16, 2023
Posted by: Sopo
Gender:Female
Doesn’t hold style, no matter how much I try, even filling dyson tutorials step by step it just won’t hold any style for more than 10 mins…definitely not worth the price I regret getting it. You can see in the picture it didn’t hold curls at all after an hour and I spent about two hours on curling…
Response from DysonBy Teanna Cannon, Dyson Expert, August 20, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. I'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
5
great i use all the features
on September 20, 2023
Posted by: olivia dowdy
Gender:Female
love this product it doesnt everything i need it do to.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
Overrated Overpriced
on May 1, 2023
Posted by: HoenstReview
Gender:Female
Very bulky and heavy despite what it appears. It is not powerful or effective and takes a long time to style the hair although my hair is not a lot. I have tried it with wet, dry and even damp hair and it doesnt work well on any. I would not recommend purchasing this item.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, May 2, 2023
Hi there, this is Kelly with Dyson. We're sorry to hear from your review here that you've found your Airwrap to be heavy, and cumbersome to use. The Airwrap styler does have a learning curve, in getting used to the Coanda airflow, and all the different attachments. We do have hair styling videos available on our website, and official YouTube channel. Further, we also offer a 30-day return period if you're truly unhappy with your Airwrap, when it's purchased from us directly. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson