Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Average customer rating
4.3
(3,148 Reviews)
Rating breakdown 3,148 reviews
5 Stars
2,211
4 Stars
288
3 Stars
217
2 Stars
158
1 Star
274
82%of customers recommend this product.
(
2,319 out of
2,824)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Posted by: Amy!
Gender:Female
Verified Purchase:Yes
I have been using this for a month. It is quick and easy! It is gentle on my hair. I do wish the it came with a 1.0 inch wand for curls, so they held all day long!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: did80
Gender:Female
Verified Purchase:Yes
It doesn’t work and makes my hair super freezy. I watched the videos but it’s hard to see. I used the recommended setting my hair was worse than if I used regular blowdryer.
I will try it again and if it doesn’t do anything I am returning it.
I will try it again and if it doesn’t do anything I am returning it.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, December 28, 2024
Hello,
Thank you for your feedback. We are sorry to hear about your experience. We recommend reaching out to our customer care team at askdysonUS@dyson.com for personalized advice and support. We are here to help you achieve the best results with your Dyson product. If the issue persists, we will assist you with the return process. Thank you for your patience and understanding.
Best Wishes,
Dyson Customer Support
Thank you for your feedback. We are sorry to hear about your experience. We recommend reaching out to our customer care team at askdysonUS@dyson.com for personalized advice and support. We are here to help you achieve the best results with your Dyson product. If the issue persists, we will assist you with the return process. Thank you for your patience and understanding.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Sadaboutit
Verified Purchase:Yes
I Have thin hair and this just doesn’t hold. I’ve tried different product. At this point to even try to make it hold I have to use such high heat it doesn’t make sense
Response from DysonBy Ridhu Sharma, Customer Service, December 28, 2024
Hello
Thank you for sharing your experience. We are sorry to hear that you are having trouble with your hair holding. We recommend reaching out to our customer care team at askdysonUS@dyson.com for personalized advice and support. We're here to help you get the best results!
Best Wishes,
Dyson Customer Support
Thank you for sharing your experience. We are sorry to hear that you are having trouble with your hair holding. We recommend reaching out to our customer care team at askdysonUS@dyson.com for personalized advice and support. We're here to help you get the best results!
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Becky
Verified Purchase:Yes
I thought curls would last longer- I curled my hair and loved it but they fell out within 30 min
Response from DysonBy Sahil S, Customer Service, December 31, 2024
Hello,
Thank you for sharing the response with us. We have reviewed your concern regarding having issue with your Dyson Air wrap. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Thank you for sharing the response with us. We have reviewed your concern regarding having issue with your Dyson Air wrap. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Written by a customer while visiting Dyson
Posted by: Rem2117
Gender:Female
Verified Purchase:Yes
I was so excited to finally get my airwrap, but after using it for just a couple of weeks I realized my hair was breaking off, thinning, and became very dried out. I thought this tool was supposed to be safer for your hair? Prior to the Dyson, I was blow-drying my hair and using a traditional curling iron daily without any damage. I’m disappointed the Dyson damaged my hair…expensive mistake.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, March 7, 2025
Hello, thank you for sharing your experience with the Dyson Airwrap multi-styler and dryer Straight+Wavy. We sincerely apologize for the distress and disappointment you've experienced with our product. It's concerning to hear that your hair has been damaged, especially when the Airwrap is designed to be a safer alternative for hair styling. We understand how important it is to maintain healthy hair, and we regret that this has not been your experience. Your feedback is invaluable, and we will certainly pass this along to our product development team for further review. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Cori
Gender:Female
Verified Purchase:Yes
Still learning how to use it to its full potential.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Marie
Verified Purchase:Yes
I have for about 2 months. Love the curl only my hair doesn't hold the curl for very long even with the cold blast. The thing I hate the most is cleaning it, it wouldn't be so bad if it was only once a month but I find that if you do not clean it just about every other day it doesn't work so well. You know it has to be cleaned or it doesn't suck the hair well so that is a pain. I use very little product in my hair cant imagine how often you would have to clean if you are a product person. Also I find that my hair is not as shiny compared to when I I use a regular hair dryer. I like for special occasions but it is expensive to use for just special occasions, I would like to be able to use everyday but I don't necessarily have all this free time to be cleaning every day plus it tens to be a waste of time for my hair because it doesn't hold the curl and it doesn't straighten like regular cheap blow dryers.
Response from DysonBy Customer Service, Rubaid K, May 5, 2025
Hello, thank you for sharing your feedback, we are truly sorry to hear about the frustrating experience you have had with your styling tool. We are truly sorry to hear about the frustrating experience you’ve had with your styling tool. It’s great to hear that you love the curl it creates. However, we understand how disappointing it must be when the curl doesn’t hold for very long, even with the cold blast. Additionally, frequent cleaning can be a hassle, especially when it impacts performance if not done regularly. Your satisfaction is important to us, and we want to help resolve these concerns as soon as possible. Please feel free to email us at askdysonUS@dyson.com with the subject line "Dyson Review" for prompt attention to this matter. We will do our best to assist you in getting the issue resolved.
Written by a customer while visiting Dyson
Customer Rating
5
Amazing!
on July 30, 2023
Posted by: missbrenlee
Gender:Female
I just can’t express how much I love this Dyson. At this point, I cannot imagine not having it part of my daily routine. It leaves my hair very soft and does not damage at all. I have naturally frizzy hair that I used to have to blow dry to straighten and soften, now I let it dry naturally, and then use my airwrap. And when I use the blow dryer tool of the air wrap, it seems to be healthier for my hair. If I left it in my hair longer, the curls would be more defined but I wanted a softer flow.
I would recommend this to a friend!
Written by a customer while visiting Dyson