Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Average customer rating
4.3
(3,148 Reviews)
Rating breakdown 3,148 reviews
5 Stars
2,211
4 Stars
288
3 Stars
217
2 Stars
158
1 Star
274
82%of customers recommend this product.
(
2,319 out of
2,824)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Customer Rating
2
Getting curl to hold is a challenge
on June 10, 2022
Posted by: Arch GA
Gender:Female
Purchased the air wrap 3 weeks ago & am still figuring out how to get the curl to hold :( Watched a ton of videos & trying every technique & product suggested. Curl isn’t holding. Yea, hair is 90% dry, wand is on high heat & held 12-15 seconds, cold shot is used, curl is sprayed…what am I missing?
Written by a customer while visiting Dyson
Customer Rating
5
Magic Wand
on June 19, 2022
Posted by: Emmie96
Gender:Female
The most amazing tool that I have ever bought. It is worth ever penny. My 3c curly textured hair loves and I can already tell that my hair is healthy and happy.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
So worth it!
on May 8, 2023
Posted by: Chelsea85
Gender:Female
I love my air wrap! My hair has never looked so good!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
Broke after one use
on March 12, 2023
Posted by: MLW_Boston
I got this 2 weeks ago, used it once and it already broke. The unit won't even turn on.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, March 14, 2023
Hi there, this is Kelly with Dyson. Thank you for taking the time to share your feedback here with us. It's truly concerning to know that after just one use, your Dyson Airwrap™ multi-styler Complete stopped working, or something broke. That is absolutely not the experience we would want, nor expect for you to have with any Dyson. We realize that our technology is an investment, and comes with a rather high standard of quality, to match the price point. It's disappointing to know that we have let you down here. We would love to learn more about this, and see what we can do to make things right. Please get in touch with our team here at askdysonUS@dyson.com, so we may provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
I get what all the hype was about
on January 29, 2023
Posted by: Karebo74
Gender:Female
I used gift cards to purchase the Air Wrap Dryer. Wouldn’t have bought it any other way. I absolutely love the Air Wrap. I have long hair and drying time significantly cut down. My hair is shinier, no fly always. I use every attachment. Still learning how to curl my hair and keep the hold. I know see why people invest in this product.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Disappointed
on May 30, 2023
Posted by: Tomato
Gender:Female
The learning curve is complicated… if I only had another hand! It did make my wavy somewhat frizzy medium long hair smooth but I couldn't get a style that I liked. I found it to blow my hair all over awkwardly and continually sectioning and clipping was cumbersome. I returned it as it is too overpriced. Disappointed I couldn’t get the skills needed.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Social Media, June 1, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
2
Attachments falling off
on December 14, 2022
Posted by: Laie5
Gender:Female
For some reason, no matter what I did, when I lock my attachments into place they would end up falling off during use. It's like it wasn't properly locking on, no matter what I did to try and make sure the locking mechanism was engaged.
It also keeps having some electrical problems, turning off randomly, and sometimes won't turn on at all. I have to reset the button on the plug several times before it will respond and fuagain.
The product is fine, in general. It's not top heavy, easy to use, dries well. I like that the cool shot is easy to get to use. The curling air wrap doesn't work that well with my medium length straight hair, the ends didn't want to wrap, they would just blow straight. I had to manually force the ends to wrap around the barrel, and only then would the rest of the hair curl up and around the barrel.
I do like the straightening/smoothing brush, but it's a little slippery and doesn't seem to grab the hair well so it doesn't stretch the hair at all like when you use the bristle brush, which is nice to have that tension when you're trying to straighten the hair while blow drying.
In the end I figired it's cheaper for me to just buy an inexpensive both a blow dry round brush and a straightening brush to replace this, since the majority of the functions on the Dyson don't work that well.
I thought this would be a game changer for my hair routine and it's just not, so the price is not worth it. I could go on a cruise for this price. Be advised that the company is taking a long time to even start the return process, so it seems like you can't just return, they have to review your request before they'll let you print a return label.
Response from DysonBy Dyson Customer Support, December 15, 2022
Hello, this is Kelly with Dyson. We're sorry to hear that you didn't have a better experience with your Dyson Airwrap™ multi-styler. It's definitely unusual to hear that the attachments were not staying attached to the main body; they are designed to twist and lock into place. We also would not expect to hear that you had a power issue, and needed to repeatedly engage the power button to turn or keep the machine turned on. We understand that you've decided to return your product. If you still need assistance with that, you can reach us directly at askdysonUS@dyson.com and we'd be glad to help.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Great styling tools
on July 13, 2022
Posted by: austinite
Gender:Female
I bought a refurbished 1st generation to save a bit, and works great. Takes a little getting used to, but once you get the hang of it, it is a game changer. I use the curling wand while my hair is slightly damp. Takes the frizz out, and looks great. Love it! Also, happy to know that the new long hair and multi directional tools will work on the 1st generation model also. Waiting on the 1.6 barrel for long hair to get back in stock.
Written by a customer while visiting Dyson