Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Average customer rating
4.3
(3,148 Reviews)
Rating breakdown 3,148 reviews
5 Stars
2,211
4 Stars
288
3 Stars
217
2 Stars
158
1 Star
274
82%of customers recommend this product.
(
2,319 out of
2,824)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Posted by: Dyson Air
Gender:Female
Verified Purchase:Yes
Returning: I found it to be pretty easy to use but my hair looked like I had been in a convertible with the top down. Definitely not what I thought for the price.
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Voice of the Customer, January 17, 2024
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star customer service experience . We would value the opportunity to ensure that this is resolved for you.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Diagirl222
Gender:Female
Verified Purchase:Yes
Received this as a gift and I was so excited to use it. I thought the curling aspect was wonderful until I finished and within 15 min all my curls were gone. It doesn't hold a curl at all after another 10 min my beautiful curls turned to frizz, and I have straight hair. I tried 3 more times using the tutorials thinking i was doing something wrong and used product to help hold the curl and it still didn't work. All the attachments make it too much of a project to work and keep changing attachments for drying/straighten and curling. I can't return it as my son would be crushed that his very expensive gift didn't work. This is a waste of money for the well-known Dyson brand. What a shame!!!!!
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Voice of the Customer, January 17, 2024
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star customer service experience . We would value the opportunity to ensure that this is resolved for you.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Maddy
Gender:Female
Verified Purchase:Yes
I loveee my Dyson! My bf got it for me for Christmas & I adore it. Makes my hair always look like I came from the salon! And no heat damage!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Dead after 1 week, long lead time for replacement
on January 16, 2024
Posted by: punts_devoid0z
Gender:Female
Verified Purchase:Yes
My AirWrap worked great for a week and I was just starting to learn how to use it, then it stopped working. After sitting on hold for 45 min with Dyson support I was told to return it for a replacement. Something as simple as "flashing red light means it's dead" was too complicated for the support bot. Now they estimate 10 to 12 business days (meaning 2-3 weeks) to ship the replacement AFTER they received my return. So it worked for a week and it will take at least a month to get a replacement.
Response from DysonBy Voice of the Customer, Jenifer, January 16, 2024
Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience. We would value the opportunity to ensure that your issue is resolved. You may reach out to us via email at askdysonUS@dyson.com. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Jme1
Verified Purchase:Yes
It worked great for the first week and now I have to clean the filter every day to get it to work and even then it doesn't always work. When it works properly I do quite like it.
Response from DysonBy Voice of the Customer, Jenifer, January 19, 2024
Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Airwrap™ hair styler. We would value the opportunity to ensure that your issue is resolved. You may reach out to us via email at askdysonUS@dyson.com. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: DLamson
Gender:Female
Verified Purchase:Yes
This was the gift I never knew I needed!!! My hubby shocked me with this purchase and I’m blown away at how well it works. My hair is healthier and bouncy. I’ve had tons of compliments. I’m so happy with the AirWrap!!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Jds79
Gender:Female
Verified Purchase:Yes
I have very fine oily hair medium length that has bleach damage. I have had this since Christmas and it’s been a game changer. My hair has never looked so good. I always blow dry with it then style with 1 of the attachments and it looks like I have been to the salon. You can’t see any of my hair damage like I would when I would use my others hair dryer and styling tools.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: KikiG
Gender:Female
Verified Purchase:Yes
Gave this styler multiple chances, but way too awkward and the style doesn’t last because the heat is too low. Great concept and design but poor delivery.
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Voice of the Customer, January 21, 2024
Hello
Thank you for providing a review of a Dyson experience. I am sorry to hear you are having difficulty and I would value the opportunity to provide further assistance with the concerns detailed in your review.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Thank you for providing a review of a Dyson experience. I am sorry to hear you are having difficulty and I would value the opportunity to provide further assistance with the concerns detailed in your review.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson