Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Average customer rating
4.3
(3,148 Reviews)
Rating breakdown 3,148 reviews
5 Stars
2,211
4 Stars
288
3 Stars
217
2 Stars
158
1 Star
274
82%of customers recommend this product.
(
2,319 out of
2,824)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Customer Rating
2
Only worth half the price
on March 18, 2023
Posted by: Airwrap
Gender:Female
I’m extremely frustrated with this product, as much as I love some of the attachments. The styling brush, smooth attachment, brushes are all great. I received this for Christmas so of course could not wait to try it. However, this picture is after 3 months of trying the curl atttachments for the air wrap. Pin straight. My hair usually curls nice with curling irons, wands, and even straighteners. I have tried with and without product, a mix of product, dirty and clean hair, and every time my hair comes out pin straight within 5 minutes of finishing. Very disappointed in the money my husband put forth for 2 of the main attachments to not even work. I will admit I love how my hair looks, but loosing time on vacation to curl and the pictures show the straight outcome is extremely frustrating. Any help or styling tips would be wonderful.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, March 21, 2023
Hello, this is Kelly with Dyson. Thank you for taking the time to share your honest feedback, regarding your experience thus far with the Airwrap™ multi-styler. We're sorry to know that you've found this product to be so frustrating to use. There is most definitely a learning curve, in getting used to this haircare device, as well as getting used to how differently it works from traditional stylers or curlers that rely on extreme heat. The number one thing we do hear from owners is that curls are tricky, which you have mentioned here.
If you begin your hair wet, and use the pre-styling dryer prior to curling, you may wish to not dry your hair as much, and then when using the barrels to curl, ensure the hair is completely dry before releasing. If you start with dry hair and use a spray bottle to dampen hair, you may not be getting the hair wet enough prior to using the barrels. You can also experiment with a styling/setting spray once complete to help hold the curls.
The first thing I do always recommend when customers present with the feedback on curls not holding, is to definitely experiment with how wet or damp your hair is. If you begin with your hair wet, try to dry it a bit longer next time, or if you begin with it fairly dry, leave more moisture in the hair. You can always go back with a spray bottle of water to add dampness to each section as you style. We do have some great tips and tricks you may find useful on our YouTube Channel here: https://www.youtube.com/playlist?list=PLGDt1rpYvtbkoKWCg-Nt45ccXUgSzS-7F
If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
If you begin your hair wet, and use the pre-styling dryer prior to curling, you may wish to not dry your hair as much, and then when using the barrels to curl, ensure the hair is completely dry before releasing. If you start with dry hair and use a spray bottle to dampen hair, you may not be getting the hair wet enough prior to using the barrels. You can also experiment with a styling/setting spray once complete to help hold the curls.
The first thing I do always recommend when customers present with the feedback on curls not holding, is to definitely experiment with how wet or damp your hair is. If you begin with your hair wet, try to dry it a bit longer next time, or if you begin with it fairly dry, leave more moisture in the hair. You can always go back with a spray bottle of water to add dampness to each section as you style. We do have some great tips and tricks you may find useful on our YouTube Channel here: https://www.youtube.com/playlist?list=PLGDt1rpYvtbkoKWCg-Nt45ccXUgSzS-7F
If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
European outlet doesn’t work in us
on June 9, 2022
Posted by: Angela_16
Gender:Female
I like the styler itself so much but recently I had to move to us and find out that my styler doesn’t work! That means that buying not the cheapest styler you have opportunity to use it only in your country and you cannot travel with it. In my opinion its a huge disadvantage!!!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, June 13, 2022
Hello Angela_16,
Thank you for your review. This is Miella from Dyson. We're happy to hear that you've enjoyed the Dyson Airwrap Styler Complete! The Airwrap was tested on miles and miles of different hair textures, types and lengths to ensure it's the ultimate versatile styling tool.
We're sorry for your frustration. Dyson products are manufactured for use in the country it is intended to be used in. In the US, the voltage is 110-120v and the Airwrap is not multi-voltage.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're happy to hear that you've enjoyed the Dyson Airwrap Styler Complete! The Airwrap was tested on miles and miles of different hair textures, types and lengths to ensure it's the ultimate versatile styling tool.
We're sorry for your frustration. Dyson products are manufactured for use in the country it is intended to be used in. In the US, the voltage is 110-120v and the Airwrap is not multi-voltage.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
Great product but takes a long ti e to do my hair
on June 22, 2022
Posted by: UK2US
Gender:Female
This product certainly works well and my hair is left bouncy and shiny, my only gripe is it takes a very long time to fix my hair. Took me an hour to dry and style it. Part of the problem is the round brush is so tiny. I have lots of hair and the attachments can only deal with a small amount at a time. I’d love a much longer and fatter round brush, or a much larger paddle brush. It would be amazing for thin hair but it is just ok for my voluminous and coarse hair.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, June 28, 2022
Dear Sir or Madame,
Thank you for providing a review of your Dyson machine. We noticed you provided less than a 5 for your star rating. Here at Dyson we strive for consistency and transparency and Dyson is committed to absolute customer satisfaction and developing products that work better. We appreciate your support and value having you as a customer.
If you require further assistance, or have any concerns about your machine, please do not hesitate to reach out to us at askdysonus@dyson.com
Best wishes,
Amanda
Dyson Customer Support
Thank you for providing a review of your Dyson machine. We noticed you provided less than a 5 for your star rating. Here at Dyson we strive for consistency and transparency and Dyson is committed to absolute customer satisfaction and developing products that work better. We appreciate your support and value having you as a customer.
If you require further assistance, or have any concerns about your machine, please do not hesitate to reach out to us at askdysonus@dyson.com
Best wishes,
Amanda
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
I wish I would of read the reviews
on June 14, 2022
Posted by: Amc78036
Gender:Female
I’ve been wanting an airwrap for so long so when I finally got the email that it was back in stock, I did not hesitate. However, I wish I would of read other people’s reviews as they are true. The blowout brush doesn’t work well on long hair. It’s not as smooth and can even get your hair tangled. As far as the curling attachments , yes different hair types will need different products so even though I use hairspray, moose, or whatever else product, the curls don’t last me the whole day. 3-4 hours tops but I guess I can live with that lol. So I guess the only thing I’m a bit sad about is the brush since I can’t even get a nice blowout with it :(
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, June 16, 2022
Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson Airwrap Complete multi-styler. The Airwrap was tested on miles and miles of different hair textures, types and lengths, ensuring it's a versatile styling tool.
We do understand that the newer technology comes with a learning curve. This is why we cultivated the Dyson Hair Support page for tons of videos for curl retention and styling guides for different textures and lengths.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer SUpport
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson Airwrap Complete multi-styler. The Airwrap was tested on miles and miles of different hair textures, types and lengths, ensuring it's a versatile styling tool.
We do understand that the newer technology comes with a learning curve. This is why we cultivated the Dyson Hair Support page for tons of videos for curl retention and styling guides for different textures and lengths.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer SUpport
Written by a customer while visiting Dyson
Customer Rating
5
Game changer for my long, fine hair
on July 10, 2023
Posted by: Shannon_C
Gender:Female
I have long, fine hair and have never been good at styling it. Blow drying or air drying both leave it flat and lifeless, with dry frizzy ends. The Airwrap has been a complete game change for me. It adds so much body to my fine hair and leaves it looking so healthy and put together. It takes a few times to get the hang of, but after the first few uses, it really doesn’t take much longer than blow drying with a round brush. The curls don’t hold as well as a curling iron, but I’ve found that using a volumizing mousse helps. Even when the curls fall, I’m still left with some shape and style to my formerly lifeless hair. I couldn’t recommend this product more.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Best purchase !!!
on May 31, 2023
Posted by: Patty Jk
Gender:Female
[This review was collected as part of a promotion.] To be honest I wasn’t expecting much from this product. But , I can say now this was one of the best purchase I made this this year! My hair looks better even healthier now. Thank you Dyson for being bringing out a quality product like this!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Great tool, so much potential and variety
on June 19, 2022
Posted by: Emily L
Gender:Female
I am a long-time user of the original Dyson hairdryer and def consider myself a Dyson enthusiast. After the very first use of this new Airwrap, I was a convert. Each time I use it, or try a new attachment, I am further convinced this is the best styling tool ever! I already lent out my old hairdryer to my mom since I just don't see needing it. I do wish the curling rods came in a larger size for a more casual look, but I will hold out hope that a 2.5" comes along and is compatible with this one!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Hair game changer
on June 23, 2022
Posted by: Garl21
Gender:Female
I use this almost any chance I can get. My 4 year old daughter also loves me using it to do her hair. Follow directions and a YouTube video before hand and it works like a charm. Yes it's expensive but if you buy a quality product for EACH toll it comes with it, it'd be about the same.
I would recommend this to a friend!
Written by a customer while visiting Dyson