Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Average customer rating
4.3 out of 5
4.3
(3,148 Reviews)
Open Ratings Snapshot
Rating breakdown 3,148 reviews
5 Stars
2,211
4 Stars
288
3 Stars
217
2 Stars
158
1 Star
274
82%of customers recommend this product. 
(
2,319 out of 2,824
)
Best Buy Privacy Policy
Customer Reviews for Dyson - Refurbished Excellent - Airwrap Multi-Styler Complete Long - Nickel/Copper
Customer Rating
1 out of 5
1
Not me :(
on February 1, 2025
Posted by: Letti
Verified Purchase:Yes
Not for my hair type and that's okay!! I tried it, wanted to love it but It didn't work out for me.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Harpreet K, February 2, 2025
Hello, thank you for sharing your experience with the Dyson Airwrap™ multi-styler and dryer Curly+Coily. We appreciate your honest feedback and understand that it may not work for every hair type. We are sorry to hear that it did not meet your expectations, but we are grateful that you gave it a try. If you have any further questions or need assistance finding a product that better suits your hair type, please do not hesitate to reach out to our customer support team through our official website by initiating chat and you can also connect with us on call (1-866-693-9766). Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm Wishes, Harpreet K 
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
Impressive
on February 5, 2025
Posted by: Barbara
Gender:Female
Verified Purchase:Yes
Randomly had a friend use the air wrap n my hair and I was so impressed at the ease and my hair looked fabulous. I have a lot of hair and volume. My husband surprised with one when we got home, since once I mention I wanted 1 for years, but I didn’t want to pay that kind of money if it wasn’t 100%. I thought it would be hard to learn, but it’s been so easy, fast and fun. Put all my other hairdryer, curling iron and blow brush in a bag to give to a friend. Found my forever hair tool. Thanks
I would recommend this to a friend!
User submitted photo
Written by a customer while visiting Dyson
Customer Rating
1 out of 5
1
Lack of instructions
on April 28, 2025
Posted by: Judy
Verified Purchase:Yes
Difficult to know how to use each part.
No clear explanation.
No good site to learn how to use it.
I wish I could get clear instructions.
Response from DysonBy Priya, Customer Service, May 5, 2025
Hello, thank you for sharing your feedback. We’re sorry to hear that the instructions and available resources haven’t been clear enough to help you understand how to use each part of the product.
Your experience is important to us, and we’d love to assist you in finding the right information. Please feel free to email us at askdysonUS@dyson.com, and in the subject line, kindly include "Dyson Review" for prompt attention to your concern.
We appreciate your time and will ensure your feedback is shared with our team. Let us know how we can assist further!
Written by a customer while visiting Dyson
Customer Rating
1 out of 5
1
Not worth the price!
on August 25, 2023
Posted by: NapaKate
Gender:Female
If I hadn’t used it I would return it… waste of $.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, August 28, 2023
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.

Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.

Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
1 out of 5
1
So not worth it
on August 16, 2023
Posted by: Bri fr
Gender:Female
I am sorry to say I'm very disappointed in this. I've watched the videos, can wrap my hair but it doesn't stay. I've talked to stylists and am just completely unimpressed
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, August 20, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. I'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.

Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
1 out of 5
1
Wow
on August 10, 2023
Posted by: Selina
Gender:Female
I've had my Dyson just over two years (5/21) and after two years it just completely stopped working. Doesn't turn on. Doesn't make any noise. Filter and everything is clean. It just stopped. For how much this product is you would think it would last longer. Of course it's not past the warranty. Extremely disappointed
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, August 10, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.

Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
1 out of 5
1
on January 9, 2024
Posted by: Any87
Gender:Female
Verified Purchase:Yes
Was not what I expected. Curls don’t last at all not worth the price
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, February 5, 2025
Hello, thank you for sharing your feedback with us. We're sorry to hear that the product did not meet your expectations and that the curls didn't last as anticipated. We understand how important it is to feel satisfied with your purchase, especially considering the price.
Your satisfaction is important to us, and we want to ensure you have the best possible experience with our products. For further assistance and to explore possible solutions, please reach out to our customer support team at askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. They will be more than happy to help you.
Thank you for your understanding, and we apologize for any inconvenience you've experienced.
Written by a customer while visiting Dyson
Customer Rating
1 out of 5
1
on January 10, 2024
Posted by: Samantha
Verified Purchase:Yes
Got this for Christmas and curls would hold for 5 minutes while I curl the other side then be flat then done. Had it returned
Response from DysonBy Amandeep S, Dyson Customer Support, September 19, 2024
Hello Samantha, we appreciate your feedback and would like to thank you for taking the time to share your experience with Dyson Airwrap multi-styler and dryer complete long. We are genuinely concerned and sorry to hear that our product did not meet your expectations, as our goal is to provide iconic service standards for all customers. Please rest assured that we remain committed to delivering exceptional experiences for Dyson owners like yourself. We sincerely apologize for any inconvenience this may have caused. We value your satisfaction and would greatly appreciate the opportunity to further assist you. We kindly ask that you share more details with us so we can improve our services in the future. Please feel free to email us at askdysonUS@dyson.com and include "Dyson Review" in the subject line for prompt attention. We look forward to hearing from you soon so that we can address this matter as quickly as possible.
Written by a customer while visiting Dyson
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